Req ID : 419051

The company in a few words:

Groupe Maskatel Québec S.E.C. is a regional telecommunications company offering Internet access, digital television, and telephone services to both residential and business customers. Headquartered in Saint-Hyacinthe, Maskatel is advancing its fiber optic network deployment to enhance its services.

Driven by a culture focused on pride, customer experience, and employee engagement, we are a highly collaborative team oriented towards solutions.

Groupe Maskatel is committed to building a skilled workforce that reflects the diversity of the population in our regions. Therefore, we have implemented inclusive selection processes and a workplace free from discrimination.

We offer

• A very generous pension plan

• A comprehensive group insurance program and health account

• An Employee and Family Assistance Program

• Many training programs available free of charge to our employees, including the LinkedIn Learning platform

• Corporate discounts on Maskatel and Bell telecommunications services and with many partners

• Ability to develop your skills and advancement

• Access to LIFT Session, a training platform accessible on your mobile device

Summary

Reporting to the Manager, Sales and Customer Service, the Customer Retention Consultant is responsible for making sales that meet the customer’s needs while being profitable to the business and providing customer service to standards of excellence. The individual targets the customer’s needs and provides a compelling pitch to drive customer satisfaction and sales targets.

Key Responsibilities

Sell products and services according to customer needs

Retain customers who want to cancel or reduce their products and services

Perform post-sales service activities (solve customer problems or refer them to the department concerned)

Manage customer administrative files

Critical Qualifications

• Excellent communication skills

• Convince yourself with a skillful argument, excellent negotiation and persuasion skills, and perseverance in achieving your objectives

• Analytical skills and good judgment in the handling of your files

• Strong organizational skills and a methodical approach to administrative tasks and working with numbers excite you

• Strong teamwork, collaboration and versatility

• 1-3 years of experience in handling past due accounts and/or retaining customers

• Highschool Diploma

• Ease of learning and using various computer software

• Strong command of French

• Knowledge of English and French, in the course of their duties, this person will be required to interact with French & English speaking stakeholders

Available employment terms

• Full-time, 40 hours/week

• Position related to the Saint-Hyacinthe office (Workways profile working remotely)

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Non Management

Job Status: Regular - Full Time

Job Location: Canada : Quebec : Saint-Hyacinthe

Work Arrangement: Remote

Application Deadline: 08/11/2024

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca .

Created: Canada , QC , Montreal

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