Overview

Pay: $75K/YR+ DOE

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff and Management Team Members (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf)

Please note: this position will require the selected candidate to work events and post events as needed. This will include weekends and holidays.

Project Management & Client Relations:

• Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met;

• Provide customer with information regarding additional services available at ABM;

• Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback ;

• Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention;

• Inform Project Manager of status of work; identify potential issues and recommend appropriate action;

• Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager;

• Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work);

• Excellent customer service skills to ensure customer retention, enhance service delivery and sell services;

• Report accidents and property damage in an accurate and timely manner.

Employee Relations and Supervision:

• Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs;

• Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff;

• Understand applicable union contracts and develop effective working relationship with local labor unions;

• Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.

Minimum Requirements:

• Bilingual (Spanish/English) a plus

• 1-2 years of Supervisor experience

• 1-2 years of customer service experience

• Working knowledge of janitorial equipment

• Working knowledge of OSHA required processes

• Intermediate level of Microsoft programs

• Valid State Driver's License for business travel

• A passion for serving others and helping others to succeed.

• Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s).

• Excellent follow-up and an eye for detail.

• Anticipates problems and proactively implements preventative action plans.

• Flexibility to respond to urgent client requests on evenings and weekends when necessary.

• Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job related applications.

• Excellent verbal and written business communication skills.

• Excellent relational skills and experience dealing with union environment.

• Understanding of the service industry practices, process and trends.

REQNUMBER: 95935

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.