Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

The Operations Manager will work in partnership with the sales manager to plan and execute events, staff the lounge for regular operations and maintain a vibrant membership community for Good Luck Lounge. We are seeking a dynamic individual to curate what Good Luck Lounge will become.

WHAT THIS ROLE WILL DO

I. Team Member Recruitment, Training, Development and Management Responsibilities:

• Recruitment and Training

• Development of Hourly Team Members

• Discipline/Terminations

• Conflict Resolution

• Ensuring compliance with Workplace Standards

• Communication

• Floor Management Functions

• Nightly operations reports

II. Ensuring Optimal Guest Experience

• Ability to give proper recognition to Good Luck Lounge Members, Live Nation Executives and VIP’s to instill appreciation for their membership and patronage

• Serve as a resource of information for all Members regarding their experience within both the Good Luck Lounge.

• Ensures that all special events are executed properly, to the guests satisfaction

• Must possess a solid understanding of the nightlife industry, promotions and industry trends

• Guest Relations & Membership Fulfillment

III. Enhance Revenue/ Controlling Costs

• Participates in developing long and short term plans for revenue growth and cost control measures

• Ensures that budgetary expectations are met or exceeded

• Generate/Enhance Revenue

• Oversee Membership Renewal Process

• Create and execute nightly programming that fosters increase in guest count and incremental sales

• Execute on initiatives developed by VIP Services or sales team

IV. Vibe, Atmosphere and Maintenance within the venue

• Creates and maintains an environment of high energy vibe that fits within Good Luck Lounge standards

• Ensures atmosphere of the room adheres to standards including but not limited to; lighting, sound level, music selection, furniture placement and décor.

• Manages physical plant/facility to ensure proper repair and maintenance

• Maintains Cleanliness standards at its highest

• Has the ability to create programming events both in-house and with outside promoter partnerships to enhance vibe, increase member use of the room and increasing revenue.

V. Essential Personal & Interpersonal Skills

• Capable of maintaining a positive attitude

• Maintains objective view in all circumstances

• Listens empathically to Management and Team Members

• Maintains organization and focus

• Takes creative risks to enhance revenue

• Behaves professionally to maintain/enhance a positive image

• Thinks creatively to produce new possibilities in all areas of operations

• Ability to alleviate volatile situations

• Shows respect by considering the rights and dignity of others rather than just self

• Communicates assertively in a non-aggressive, candid manner

• Maintains personal integrity by abiding by and supporting the Mission and Values of the company

WHAT THIS PERSON WILL BRING

Required:

• Accountability

• Development (self and subordinates)

• Working Relationships

• Judgment

• Quality of Work

• Dependability/Reliability

• Written and verbal communication

• Manageability

• (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent

• High school diploma

• Minimum of 2 years supervisory experience

• Previous experience with managing purchasing, receiving, & inventories

• Previous P&L responsibility and knowledge of accounting techniques

Preferred:

• Some college coursework completed

• 3-5 years experience in up-scale restaurant and/or in a live music club or nightlife industry

• Ability to communicate in Spanish

• Point of Sales experience

Physical Demands/Working Environment:

• Work environment is fast-paced

• Position requires extended periods of prolonged standing and working on your feet

• Ability to lift 75lbs using proper lifting techniques for liquor pulls, beer kegs, etc.

• Moderate to loud noise level in working environment

• Able to wear a radio earpiece during the scheduled shift

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.

HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.

The expected compensation for this position is:

$60,000.00 USD - $75,000.00 USD

** Pay is based on a number of factors including market location, qualifications, skills, and experience.