Job Description

Pay rate: $26/hr

Project will be to catalog, disposition up to 10,000 California Paper Titles.

 Engage with members via phone and email, providing exceptional service and assistance with loan related inquiries, demonstrating alignment with our Mission, Vision, and Core Values

 Process requests submitted through Consumer Loan Servicing queues, email inboxes, faxes, mail, and by inbound call, complexity level of request and volume, vary by assignment

 Department specific duties may include:

o a. Process vehicle payoffs and corresponding paperwork, up to and including contacting appropriate parties to obtain incomplete paperwork. Process in and out of state title requests and requests to transport vehicles out of the country. b. Electronic filing of vehicle titles and process DMV paperwork. c. Process insurance policy payouts or refund checks and corresponding paperwork. d. Equity loan servicing, such as payoff requests and reconveyance processing. e. Sort, review, track, and process daily department mail, if designated onsite. f. Retrieve requested documents and contracts, perform changes to loan as requested by member including skipping payments, changing due dates, or updating loan information. g. Perform extensive reversals and loan adjustments, up to and including reviewing original loan documents, performing loan amortizations, redisclosing terms, and investigating credit bureau reporting. h. Participate in testing and validations for system updates, upgrades, and new product deployment. i. Monitor and service active accounts protected by the Servicemembers Civil Relief Act to ensure continued compliance. j. Offers or negotiates terms of residential mortgage loan.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

Successful completion of high school curriculum and/or equivalent work experience

 Consumer loan processing experience

 2+ years at a financial institution performing:

o customer service

 engaging with members and 3rd parties via email and phone Auto Vehicle Titling experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.