Title: Business Continuity Productivity Analyst

Department: Emergency Preparedness & Enterprise Continuity

Location:

Sacramento, CA, US, 95817-1899

Category: Miscellaneous

Minimum Pay Rate: $96,553.60

Maximum Pay Rate: $127,878.40

Apply by Date: 03/19/2025

Posting Type: Open

​The intent of this job posting is to fill a current Part-Time position and establish an eligibility list which may be used to fill current and future, permanent and limited-term, vacancies for up to two (2) years.

SMUD is committed to delivering reliable and sustainable energy to our community, and we recognize that a robust business impact analysis and continuity plan is essential to our mission. We are looking for a talented and motivated Business Continuity Data Analyst to join our dedicated team. In this integral role, you will leverage your analytical skills to assess data related to operational risks, develop insights, and foster a culture of preparedness throughout the organization.

As a Business Continuity Data Analyst, you will be responsible for partnering in the evaluation of potential disruptions, identifying vulnerabilities within our processes, and crafting strategic recommendations that enhance our resilience. You will work closely with various departments and subject matter experts to analyze trends, implement tests of our business continuity plans, and ensure that we are always ready to respond to unforeseen events.

If you are a proactive problem-solver with a strong analytical mindset and a passion for ensuring organizational integrity and continuity, we encourage you to apply. Together, we can help keep our mission of providing unwavering power to our customers strong and resilient.

Official SMUD Classification: Productivity Analyst Journey

Purpose

To perform analytical studies, develop performance improvement strategies and manage administrative projects in order to improve department operational performance and ensure cost savings for SMUD.

Nature and Scope

This classification is comprised of two levels: Level "E" is the entry-level where incumbents are provided formal training and/or certification for progression to the journey-level of the classification. The incumbent is promoted/progressed to the journey level "J" upon successful completion of all training and/or certification requirements for the classification. Incumbents hired at the entry-level are required to successfully progress to the journey-level within 18 to 60 months, depending on the length of the training and/or certification program. If an employee is unsuccessful with progressing to the journey-level they will return to last class held or separate from SMUD.

Duties and Responsibilities

• Performs consulting services by conducting studies of manual and automated information systems and related programs; coordinating and negotiating input and involvement of several departments when project scope involves multiple departments; documenting work flow, paperwork channels, work methods, procedures and other aspects of systems; analyzing systems to identify inefficiencies; and designing productivity systems and/or preparing recommendations for performance and/or system improvements. To maximize organizational efficiency and reduce costs by improving overall SMUD system effectiveness in services and operations.

• Manages multiple highly-complex projects concurrently including planning, analyzing, directing, monitoring and evaluation of each project and associated milestones. To assure assigned work processes result in completion of planned work within established time and resource allocations.

• Prepares project implementation plans and schedules, including detailed task development, scheduling and monitoring of performance. To assure assigned projects are implemented in a timely and cost effective manner.

• Assists in planning, reviewing and conducting work activities and researching required project information associated with department internal/external projects in accordance with established task objectives and schedule as outlined in the project plan/contract required. To support the overall achievement and completion of department projects.

• Provides expertise in support of systems benchmarking for anticipated major system implementations, enhancements or modifications by providing documented system specifications; evaluating vendor proposals; recommending appropriate courses of action; and implementing accepted vendor proposals with affected SMUD departments and units. To ensure that RFP, bidding and vendor selection processes result in efficient SMUD system implementations and/or modifications.

• Prepares and presents written and/or oral communication materials which promote concepts and ideas for proposed system and operational changes, report findings of studies and project teams and summarize recommendations which address system solutions for SMUD system users and managers. To promote and ensure acceptance of system proposals and recommended solutions within SMUD workforce.

• Identifies system operational performance data by researching documented studies and/or benchmark descriptions of systems; developing performance indicators; deriving monitoring schemes or methods for system operation and performance; providing management with documentation of performance indicators and monitoring schemes; and performing audits or reviews of new system/program installations to verify their effectiveness, measure achievement of objectives and validates projected savings. To provide management with data and tools for the measurement of operational systems efficiency and cost effectiveness in support of achieving department objectives.

• Audits or reviews newly installed systems and/or programs for effectiveness, performance, and cost savings by observing system operations; collecting and analyzing statistical and financial data; and measuring system performance using established system monitoring methods and performance indicators. To maintain system assessment and audit services and ensure that installed systems are measured for performance and cost savings in compliance with SMUD continuous improvement and cost reduction objectives.

Additional Duties and Responsibilities

• Participates in design, development and presentation of training and related materials, which support implementation of system installations and enhancements and improve department information resources and utilization of automated information systems. To maximize organizational efficiency by supporting implementation of changes in organization, systems, policies, procedures and methods to meet SMUD quality standards and goals.

• Develops and interprets SMUD and departmental policies and procedures, maintains the department's policies, practices and procedures manuals and filing systems for controlled documents and coordinates management review, concurrence and approval of new and revised SMUD policies and procedures. To ensure efficient operations by interpreting and promoting awareness and availability of SMUD and department policies, practices and procedures.

• Participates in departmental annual budget preparation and ongoing administration by developing and presenting guidance and training to department staff; determining and ensuring classification of expenditures in accordance with federal guidelines; developing management reports containing comparison of analysis of budget content; assisting in development of unit budget and annual and revised program budget presentations for management review; supporting development and utilization of automated systems for budget preparation and analysis; evaluating, comparing and preparing managements reports of actual expenditures to projected budget; and reviewing annual budget reports for adherence to SMUD policies and procedures. To ensure timely, efficient, accurate preparation and reporting of department budgets and effective cost control through maximizing operation of budget and accounting systems and ensuring compliance with federal guidelines and FERC chart of accounts.

• Provides quality control in preparation and maintenance of department budgets and reporting by developing and presenting staff training; preparing training and reference manuals for support of budget processes; and communicating budget policies and procedures to department staff. To promote accuracy and integrity in departmental budget preparation, maintenance and reporting in compliance with SMUD policies and procedures and quality standards.

• Performs related duties as required.

Required Education

• High School diploma or equivalent

Required Experience Qualifications

Three or more (3+) years of progressively responsible relevant work experience in analysis of business and automated information systems, development of productivity improvement and performance monitoring systems, development and application of performance improvement strategies in work environments, with three plus (3+) years of experience with SMUD's or other electric utility's budgeting, accounting and automated systems.

Knowledge Of

Basic math, addition, subtraction, multiplication and division; principles and practices of systems analysis; procedures and practices for cost control and project scheduling; procedures and practices for monitoring and managing projects; methods and techniques for report preparation and writing; techniques and strategies for public speaking; SMUD policies, procedures, applicable MOUs and other special agreements; concepts related to evaluating and recording performance results; methods and techniques for training staff; principles and practices of business systems; principles of statistical and financial accounting policies and systems; SMUD policies, procedures, applicable MOUs and other special agreements; complex computer systems and resources, electronic records, database administration and development of automated reports; interrelationships between SMUDs operations and relevant external entities; methods and techniques for record keeping; modern office practices and procedures; principles, practices and techniques of productivity improvement and related programs; principles of management theory; techniques for data gathering; safety policies, practices and procedures; standard operating procedures for modern office equipment including a computer and applicable software; English grammar, punctuation and vocabulary standards.

Skills To

Interpret policies, procedures, applicable MOUs and/or other special agreements; design productivity systems; develop performance improvement strategies; develop new and revised policies and procedures to provide for the effective operation of the unit; identify and assess training needs for staff; interact with others to influence and motivate; compile and prepare technical, statistical and/or analytical reports and presentations; develop and conduct oral presentations to internal/external audiences; reconcile significant and/or controversial differences to bring interested parties to consensus; evaluate and resolve complex technical or management issues; plan, organize, prioritize and schedule projects; monitor and manage projects; analyze procedures/systems and develop/implement operational improvements; analyze situations, documents and data for conformance to established policy and procedures; develop approaches for implementing an idea; develop an estimation of how a system should work under ideal conditions; identify significant organizational issues, concerns and needs and develop strategies for rectifying them; interpret, clarify, understand and analyze verbal/written information and ideas; prepare a business case to weigh the relative costs and benefits of a potential action; utilize logic and analysis to identify the advantages and disadvantages of different approaches; assist in budget preparation and administration; serve as reference person for other employees; interact with others to influence, motivate and challenge; use mathematics to solve problems; choose the appropriate mathematical methods or formulas to solve problem; use of basic mathematics; use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problem solving; develop general rules or conclusions based on problems and logically substantiate recommendations and/or explanations; utilize a personal computer and/or computer terminal, systems and software relevant to the job; communicate effectively orally and in writing internally/externally; establish and maintain effective working relationships internally/externally.

Desirable Education

BS/BA degree or some college level coursework in business management, information systems, public administration, organizational development, system theory, or related field or equivalent experience. If no degree, 7 or more (7+) years of relevant work experience is desired.

Desirable Qualifications

• 2 or more (2+) years experience analyzing Business Continuity Data

• 2 or more (2+) years experience with ServiceNow BCM software solution or other Business Continuity solutions

• Strong Analytical Skills: Proven experience in data analysis, with the ability to interpret complex datasets, identify trends, and derive actionable insights to support business continuity initiatives.

• Cross-Functional Collaboration Experience: Ability to work effectively with various departments and stakeholders to communicate findings, develop strategies, and promote a culture of preparedness across the organization.

Physical Requirements

Applicants must be able to perform the essential job functions with or without a reasonable accommodation.

Sacramento Municipal Utility District (SMUD) - Who We Are

As the nation's sixth-largest community-owned electric service provider, we're proud of our reputation as one of the best places to work in Sacramento. Our employees tell us in our engagement surveys they're "Happy, satisfied and engaged" which helps create a workplace that best serves our customers. Sacramento was named as the 2nd happiest place to work in America by Forbes Magazine. Lake Tahoe, San Francisco and the world-renowned Napa Valley are within easy driving distance of our locations.

Our Commitment to Diversity & Inclusion

SMUD celebrates diversity, and inspires an inclusive culture based on trust and respect to create belonging and connection among our employees, customers, and communities. By working together, we are powering positive, equitable opportunities for all. We aspire to be a workplace where you can be yourself, achieve your best, and thrive together.

An example of our commitment to Diversity, Equity, Inclusion, and Belonging is when SMUD signed the California Equal Pay Pledge in 2020. This requires equal pay for employees who perform “substantially similar work,” when viewed as a composite of skill, effort, and responsibility at the time those employees started within that classification. As such, initial hiring salary range is not subject to negotiation and salaries will vary over time based on performance.

SMUD is proud to be an equal opportunity employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business needs and interests.

Why Sacramento, California?

The capitol of California, Sacramento is the state's sixth-largest city, and the 35th largest in the U.S. Local universities include California State University, University of the Pacific's McGeorge School of Law, and the University of California, Davis and several competitive community colleges. The UC Davis Medical Center, a world-renowned research hospital, is one of more than a dozen hospitals and shared services centers in the Sacramento region. Part of the agriculturally-rich Central Valley, Sacramento is at the forefront of the farm-to-fork food movement. Northern California is home to some of the country's top technology companies, including Google and LinkedIn, and a multitude of startups in many industries. Sacramento is home to the NBA Kings, the River Cats (AAA baseball), the Republic FC (soccer) and the San Francisco Giants, NBA Warriors and NFL 49er's aren't far away. Sacramento offers an affluent liberal arts community with Broadway, Mondavi Center, Crocker Museum and summer musical theater to name a few.

Hybrid Work

This position may be eligible for SMUD's hybrid (office/home) work employee benefit, the schedule of which will be determined by the successful candidate and the Hiring Manager. SMUD takes pride in powering the Sacramento region community where we live and work. We value the strong working relationships we develop with our colleagues. Our approach to hybrid work will continue to evolve. Please be aware that should SMUD’s business needs change, emergencies occur, or various other reasons arise, you may be required to report onsite on a part-time or full-time basis.

SMUD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SMUD complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

SMUD expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SMUD employees to perform their expected job duties is absolutely not tolerated.

Req ID: 2034