What’s the role?

Work in the contact centre in our state of the art Adelaide office. Be part of a team of dedicated specialists who support News’ customers that subscribe to our products from either a print or a digital perspective.

What’s the role?

• Answer customer queries relating to purchasing, alteration, suspension or cancellation of subscription services

• Assist customer issues and enhance our customer experience

• Provide value by identifying opportunities for customer usage across their subscription

• Use the 'Saves Toolkit' to help retain and grow our subscriber base

• Work to KPIs and goals focused around our Customer Advocacy program and first call resolution

Who are you?

• Experience in a Customer Service and Sales/ Retention environment

• Highly driven to meet sales and retention targets

• Be a self starter that is curious about getting better customer outcomes

• Excellent communication and negotiation skills

• A high quality approach to your work

News Benefits

News Benefits is our way of saying thank you to our people for their valued contribution to News, our audiences, clients and communities. Thanking them for the great things they do daily, for the greater good of Australia. Our benefits include:

• Exclusively ours - Access to publications and products from across the News Corp family

• Health & wellbeing - Advice, support and facilities for healthy minds and bodies (including an onsite gym at our Adelaide, Brisbane & Sydney offices)

• Time off - News offers a range of leave options to support your personal needs and moments that matter in life: Parental leave, Birthday leave, Volunteer leave, Career break and Compassionate leave.

• Helping you grow - Development opportunities (including diversity and inclusion - focused education series) and recognition

• Financial wellbeing - Support on making the most of your money

• Perks & discounts - Exclusive offers across a range of products and services

• Giving back - Make a difference to our communities.

• Workplace Inclusion and facilities – Engage with your passions through various employee-resource groups and accessibility to multi-faith quiet rooms & parents’ rooms

Who are we?

In an evolving media industry our brands continue to drive the story and influence the agenda - 7.4 million Australians read one of our national, metro or regional paid daily titles a week. We are proud to be the greatest storytellers in Australia. Our products are innovative and dynamic, constantly adapting to new challenges and pioneering the way forward to lead the market. A fast paced and ever changing environment requires adequate, robust and reliable business systems and process which play a vital part in our success.

What’s next?

Apply now or for more information on careers at News Corp Australia visit www.newscorpaustralia.com/careers

Our Commitment to Diversity, Equity and Inclusion We know that diversity strengthens our teams and newsrooms as we seek to tell stories that represent the diverse communities of Australia that we serve. Our people make us unique and we all have a story. We encourage people of all ages, backgrounds, races, cultures, religions, sexual orientations, abilities and gender identities to apply. Inclusion is important to us and we want everyone at News to bring their whole-selves to work. If you require any accommodations or adjustments throughout the recruitment process, or would like to outline which pronouns you prefer, please feel free to let us know.

If you require any accommodations or adjustments throughout the recruitment process, please feel free to let us know. For more information regarding Diversity, Equity and Inclusion at NewsCorp Australia please visit www.newscorpaustralia.com/careers under the DEI section.

Category:

State & Community Mastheads

We are proud to be Australia’s most impactful media group, we’re even prouder of what we stand for: Together, we inform, advocate and inspire all Australians, for a better Australia.

With over 150 brands across news, sport and lifestyle, backed by a team of more than 5,000 dedicated people across the country, News Corp Australia is trusted by over 17 million Australians a month to provide the information and inspiration they seek across multiple digital, video, audio and print platforms.

Renowned for world-class journalism and marketing services nationally and internationally, we are passionate, creative and dynamic. We offer a fast-paced environment that encourages individuals to take control of their future and challenge themselves in ever-changing fields.