What You'll Do:

As a Senior Business Analyst passionate about Service and Logistics’ RMA Demand Planning, you'll take the helm to drive strategic insights and analytics that will profoundly impact our operational efficiency and business performance. You'll navigate the intersection of business operations and advanced data analytics, transforming complex data into a roadmap for success. Your role is pivotal in identifying trends, synthesizing information, and influencing critical decisions through clear, actionable insights.

• Develop and maintain sophisticated BI solutions, dashboards, and reports to facilitate strategic decision-making.

• Analyze complex business data to spot trends, challenges, and opportunities, ensuring RMA demand planning is both efficient and effective.

• Architect and model databases and data processes with a focus on optimization and security, applying tools such as Snowflake, SQL, and Oracle.

• Build impactful visualizations of data using tools like Tableau and PowerBI.

• Apply AI/ML models to enhance predictive capabilities, improving forecasting and operational planning.

• Lead multi-functional projects, collaborating with IT and business units to implement systems that align with operational needs and promote ground-breaking change.

• Mentor and guide junior analysts, promoting a culture of knowledge-sharing and continuous improvement.

Who You Will Work With:

In this role, you will be an integral part of a diverse team where collaboration and innovation are not just valued but are cornerstones of our operational ethos. You will work directly with global Supply Chain leaders, inventory planning experts, and business partners, forming strategic partnerships that drive our mission forward. Together, you will craft the analytics framework that underpins our future state vision.

• Collaborate with leaders and operational experts from across Cisco’s supply chain to drive performance and deliver on business commitments.

• Work with multi-functional teams to evolve insights and analytics, ensuring consistency and the application of standard processes.

• Engage with a diverse network of professionals to share expertise and further a culture of continuous operational improvement.

Who You Are:

You are a transformational leader with an interest in translating complex data into compelling business strategies. With a masterful command of analytics and a proven track record in business operations, you are ready to steer our organization towards a future of data-driven excellence.

• Master’s degree in Information Management, Computer Science, Statistics, Mathematics, or equivalent is preferred.

• 5+ years of experience in Data & Analytics, specifically within Business Operations is also preferred.

• Exhibit strong domain knowledge, preferably within the High-Tech industry, with comprehensive expertise in end-to-end Supply Chain operations.

• Are adept in crafting and developing analytics, KPIs, and metrics that drive data-informed decision-making.

• Have proficiency in programming languages and visualization tools such as SQL and PowerBI or Tableau.

• Demonstrate expert-level experience with predictive modeling techniques and have a track record of implementing AI/ML solutions.

• Are a strategic problem solver, capable of influencing at an executive level and inspiring change within the organization.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.