We are seeking a dedicated Customer Success Representative to join our dynamic team, focusing on Secure Network Analytics (SNA) and eXtended Threat and Response (XDR) products. In this strategic and technical role, your main objective will be to engage with customers, ensuring they fully demonstrate our solutions to transform their business operations and achieve outstanding business outcomes.

As a champion for customer success, you'll play a crucial part in the customer journey, from onboarding and education to adoption and advocacy. Your deep technical knowledge, combined with your ability to build strong relationships, will be instrumental in accelerating the adoption of our Secure Analytics and Cisco solutions, directly impacting our customers' success.

If you are results-oriented, possess excellent communication skills, and have a keen interest in continuous learning within the ever-evolving field of technology, you might be the candidate we're looking for. Join us in delivering unparalleled value to our customers while advancing your career in a role that is both challenging and rewarding. As a Customer Success representative , you will be focusing on and driving customer success for Secure Network Analytics (SNA) and eXtended Threat and Response (XDR) products. The Customer Success role is highly critical, strategic, and technical where you engage with customers to accelerate their adoption of Secure Analytics, XDR & Cisco products/solutions that transform their business and drive business outcomes.

What You'll Do

• Have in-depth knowledge, with domain and industry specialization with technical knowledge of Secure Analytics, XDR, and Security programs.

• Deeply understand customer business goals, environment, pain points, and operational maturity. You will be the customer and people champion.

• Builds and nurtures strong Customer executive relationships to develop a holistic and deep view of the immediate needs and current programs.

• Help the Customer accelerate through the customer lifecycle to realize the expected outcomes.

• Ensure customers realize value from purchased Cisco products and services for successful renewals.

• Provide customer insights based on solid understanding of standard methodologies for architecture, implementation, adoption & migrations.

• Owns the customer success motion from onboarding to business value realization (optimize). Post-sales orchestration of all company-wide and Partner resources (People and assets like, Accelerators, ATX, etc.) to provide a unified path to Customer Success.

• Leads Quarterly Success Review to track progress.

Who We Are

As a dynamic and driven professional, your essence is rooted in a profound understanding of our customers, an unflagging appetite for technological mastery, and a commitment to foster collaboration across a myriad of teams. You are the embodiment of customer obsession, constantly aspiring to comprehend and anticipate the needs of those we serve and translating that understanding into actionable insights that steer our multi-disciplinary teams towards decisions that magnify customer value.

Your expertise as a technical specialist is unparalleled. With a robust grasp of our extensive Cisco solutions portfolio, you possess the unique ability to bridge customer use cases with our brand new technologies, ensuring that every application of our solutions is meticulously tailored to enhance the customer's environment and accelerate their success. This role is more than a job; it’s a continuous journey of learning, encompassing new technologies, functionalities, and best practices that keep you at the forefront of the industry.

Collaboration is second nature. As a cross-team collaborator and doer, you admirably navigate both internal and external team dynamics at all levels, galvanizing technical implementation decisions and uniting everyone toward a shared vision. Your adaptability shines as you seamlessly transition between remote and face-to-face interactions, ensuring that every stakeholder feels engaged and valued.

Your intuition for business is sharp and strategic. With a lucid comprehension of the overarching business landscape, including strategic priorities and marketplace dynamics, you are equipped to make informed decisions that align with our ambitious, strategic imperatives.

Results are your compass. You harbor a profound curiosity about technology and an exemplary track record of transforming that curiosity into tangible customer outcomes. You are not just a participant in the technological realm; you are a catalyst for innovation and success.

As a first responder in our industry, you demonstrate a refined skill in issue management, coupled with an empathetic approach to handling customer expectations. When challenges arise, you are the voice of calm and the hand of resolution, ensuring that our customers always feel supported.

Communication is your art form. You are an effective communicator capable of delivering sophisticated messages with expertise and conviction. Tailoring your communication to a diverse audience, you produce clarity and impact, ensuring that every word spoken or written resonates with purpose and intent.

If you see yourself in this description, you are the ideal candidate we are searching for—an individual who will not only elevate our team but also be instrumental in driving our continued success and customer satisfaction.

Required Experience

• 3 to 5 years of demonstrated ability in technical consulting or direct customer interfacing/engagement role knowledgeable of industry-standard methodologies related to the domain.

• Detailed understanding of the technical fundamentals of aligned technology/specialization areas, including features and use cases, and an ability to define and articulate how technology can be used to solve business challenges.

• Cisco technical Certifications: CCNA / CCNP / CCDP/ CCIE or equivalent.

• Cisco Success Management certifications: Cisco Certified Success Specialist.

• Industry Certifications: CISM / CISSP or equivalent.

• BS Engineering, Computer Science, Masters.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.