-Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction -Assists in developing, and executes, Service Department marketing plan and monitors monthly to ensure achievement of departmental goals -Coordinates customer clinics and related promotional events -Monitors all service warranty and Product Improvement Program expiration dates to keep within within the required timeframe to receive maximum credit -Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge -Reviews work orders for completeness and accuracy prior to customer billing: closes work orders in a timely fashion -Ensures all departmental tools, equipment, and vehicles are in good working order -Manages recruiting, staffing and employee development activities for employees reporting to this position -Participates in service EDUCATE training program required for the development of skills and knowledge -Participates in, or hosts, at least one local school-related career day/experience per year -Attracts, retains, and effectively engages department personnel. -Attends to, and resolves, employee and inter-departmental issues in a fair and expedient manner -Performs other duties as assigned