NY1504596 Contact Representative, Full Time GS-0962-04/05 needed for DFAS in Rome, NY.

Pay rate is $36,209 - $51,446 per year.

Applications accepted for full open period, cut-offs for applicant consideration: 7/19/2024, 8/2/2024, 8/16/2024, 8/30/2024, and 9/6/2024.

Duties: Responds to customer inquiries with complete and accurate information by returning telephone calls or responding in writing when necessary. Explains clearly, accurately and concisely to customers in layman's terms, the outcome of research, decisions, options, or time-frames required to resolve an inquiry. Develops applicable solutions to problems and ensures corrective actions are completed. Analyzes customer accounts to identify computation problems, erroneous data, incorrectly processed

Requirements: Conditions of Employment: Must be a U.S Citizen or National Registered for Selective Service (males born after 12-31-1959) Suitable for federal employment This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.

Qualifications: GS-04: One year of general experience, which demonstrates the ability to perform the duties of the position, is required. General experience is defined as: progressively responsible clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.

GS-05: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-04) within the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience is defined as: applying regulations, policies, and procedures governing financial transactions sufficient to convey information to customers and other interested parties; explain financial procedures, convey options, or resolve problems within automated systems.

Education: Equivalent combinations of education and experience may be used to substitute for the specialized experience requirement.

GS-04 Substitution of Education for Experience: Two years of successfully completed education above the high school level in any field for which high school graduation, or the equivalent, is a prerequisite may be substituted to meet the general experience required.

GS-05 Substitution of Education for Experience: Four years of successfully completed education above the high school level in any field for which high school graduation, or the equivalent, is a prerequisite may be substituted to meet the specialized experience required.

How to apply: https://dfas.usajobs.gov/job/798676700