A memorable experience for our Guests is the essence of being a member of the Choice Hotel team.

As a Cleaning Agent, your attention to detail will show your co-workers and our guests that you are committed to providing outstanding Guest experiences. The energy and enthusiasm you display will create a fun and enjoyable place to work, while keeping in accordance with Health and Safety and Motel

standards.

Our Cleaning Agent is responsible for ensuring a positive Guest experience through physical and aesthetic guest comfort.

In addition to general housekeeping tasks, t

Cleaning Responsibilities

• Change and replace all bed linens and towels.

• Sanitize and clean all restrooms.

• Dust/wipe down all room surfaces including but not limited to windows, pictures, mirrors, electronics, appliances, and furniture.

• Vacuum/mop all floors.

• Restock all room amenities.

• Assure all rooms are set up to company standards.

• Cleans and maintains personal workstation by properly stocking it with sheets, towels, amenities, etc.

Guest Service

• Offers guests assistance whenever possible.

• Responsible for resolving escalated customer relations issues.

• Answers inquiries pertaining to hotel policies and services.

• Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotels services and accommodations.

• Responsible for positively representing and promoting the property.

• Ensures systems and procedures are in place and followed for guest safety and security.

Other Duties as Assigned

• Completes daily housekeeping report

• Informs the Executive Housekeeper or Front Desk staff when rooms are ready for new customers.

• Reports any maintenance, security, or safety issues to the appropriate staff.

SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE

• High School Diploma, GED, or equivalent years of relevant work experience required.

• Previous hotel experience highly preferred but not required

• Ability to efficiently work under time constraints.

• Superior customer service skills.

• Ability to work with cleaning chemicals.

• Must be able to lift, push, and pull 25-50 pounds frequently up and down stairs in

outdoor environment.

• Able to work a flexible schedule.

Job Type: Part-time

Job Type: Full-time

Job Types: Full-time, Part-time