Description

Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50+ labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity at NDX Connecticut Dental Lab in Rocky Hill, CT for a Dental Dental Technical Advisor.

Must have All on four Dental Experience to apply.

The regular hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

• Facilitate assigned technical area (Fixed/Implant) calls

• Make proactive calls to follow up on completed cases for new doctors and for new products.

• Complete an “administrative quality inspection” on all cases, including checking items on the work ticket, prescription, billing accuracy, and adding personal notes where appropriate.

• Provide special attention to new doctors and doctors that are experiencing concerns

• Act as liaison between accounts and laboratory technicians on questions regarding case design working times or other areas of concern.

• Perform dental procedures when so requested or required by laboratory upper management.

• Evaluate dental cases in laboratory when requested by laboratory accounts or necessitated by difficulties of case.

• Participate in continuing education courses or seminars provided by the laboratory if needed in either a presentation or support capacity.

• Work with technicians to critique or assist with design of cases for function, and aesthetics.

• Assist doctors with treatment plans for implant or other type cases.

• Consult with accounts regarding procedures or materials they use in an attempt to improve the quality of their work and reduce repairs/remakes.

• Review case critique forms and discuss with accounts and appropriate lab personnel to eliminate problems.

• Call new accounts to identify preferences and establish an initial Lab/Dr. relationship

• Build solid relationships with team members in the lab as well as staff members in customer offices.

• Analyze remakes by customer and ensure any issues are resolved.

• Follow up on all customer issues to be sure the issues identified are resolved to the customer’s satisfaction.

• Keep team and General manager aware of quality trends. Develop a plan to improve quality. Complete Root Cause Analysis on quality issues/concerns.

• All other duties as assigned.

Skills and Abilities Required:

• Must have computer skills including typing and familiarity with Microsoft Office products.

• Verbally communicate via telephone-maintaining a positive demeanor

• Verbally communicate with all levels of staff-maintaining a positive demeanor

• Takes initiative

• Excellent listening skills

• Attention to detail

Minimum Education and Experience Required:

• High school diploma or GED equivalent

• Dental Implant Knowledge

• Preferred: 5 years of dental lab experience or dental assisting experience

• Minimum 12 months experience of direct dental customer service experience on technical related issues

• Minimum 12 months production experience, preferred

• PC literacy required: MS Office Skills (Outlook, Word, Excel)

Hazardous Materials or Equipment Used:

• Office equipment

• Insert hazardous materials and/or equipment

Physical Requirements:

• Regularly required to sit, stand, walk, and/or reach

• Exhibit fine motor skills and/or perform repetitive motions

• Good hand-eye coordination

• Good manual dexterity

• Ability to walk and stand for long periods of time

• Repeated bending and kneeling

Qualifications

Education

Required

• High School or Equivalent or better

Experience

Required

• 1 year: Minimum 12 months experience of direct dental customer service experience on technical related issues

Preferred

• Preferred: 5 years of dental lab experience or dental assisting experience