Job Description

Lead the technical deployment of ServiceNow platforms, focusing on ITSM, ITOM, ITAM, and GRC modules.

Provide gap analysis for current processes and systems, identifying areas of improvement and working towards effective deployment strategies.

Work closely with the Service Desk team to configure and optimize ServiceNow for service desk operations.

Lead technical aspects of deployment, ensuring seamless setup of APIs and continuous workflows to enhance platform functionality.

Collaborate with the project manager (PM) to ensure agile planning and sprint management for project delivery.

Manage the development, integration, and implementation of ServiceNow solutions with a high-level understanding of platform architecture.

Perform market analysis to ensure solutions are aligned with industry best practices and evolving technology trends.

Serve as a technical subject matter expert, guiding the team through technical challenges and decisions.

Provide ongoing technical support and documentation as needed for the ServiceNow platform.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

7+ years of experience with Development and Implementation

10 years of experience with ServiceNow

Experience with ITSM, ITOM, ITAM, and GRC modules Certifications are highly desired null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.