Responsibilities

Position Summary:

The Physician Support Specialist oversees and directs the Outpatient Access Specialists in the cardiology testing area. Assigns and directs work and provides guidance and direction to OAS staff. Provides input and support related to recruiting, hiring, training, goal setting, performance management and promotional decisions. Acts as a subject matter expert related to OAS job duties, divisional scheduling guidelines, and workque management processes. The Physician Support Specialist is responsible to consistently and regularly identifying areas of improvement and demonstrate and model ICARE values.

Responsibilities:

• Coordinates and manages staffing plans, assignments and daily work for assigned OAS staff to ensure effective and efficient communication and support. Responsible for weekend OAS staff schedule. Implements and monitors procedures to enhance levels of service and quality. Develops guidelines for prioritizing and assigning work activities, evaluating effectiveness and modifying processes as necessary. Serves as a focal point for answering complex questions or issues related to job duties, assists in problem identification, quantification, and resolution. Checks patients in on a daily basis, answers ACD line in a timely manner.

• Acts as primary preceptor for new staff (training, onboarding, monitoring training/competencies). Provides training on all aspects of OAS roles. Works with Administrator to develop and revise division specific documents and materials such as training material, standard work documents, policies, and procedures. Identifies and communicates opportunities for improvement to increase ease of cardiac testing scheduling. Acts as subject matter expert and information resource. Attends super user meetings and department meetings and teaches OAS staff as needed.

• Identifies opportunities for improvement in workflow and scheduling in consultation with Administrator and/or Echo Lab Manager. Works closely with leadership team to investigate root causes of scheduling errors. Continuously evaluates workflows for improvement opportunities.

• Responsible for cardiac testing templates at SMH and Clinton Crossings.

• Maintains and updates schedules and templates on an ongoing basis in consultation with Echo Lab Manager.

• Participates in recruiting, hiring and promotion decisions. Assists with completion of performance evaluations. Manages and approves staff requests for time off. Oversees time approval.

• Performs duties of PSS as required particularly for more complex requests. Achieves and maintains proficiency in provision of excellent customer service, accuracy and efficiency of work. Coordinates urgent and emergent clinic tasks (i.e. scheduling urgent surgeries, paperwork, cancellations etc.).

• Other duties as assigned, including but not limited to cross training in other areas as needed.

Qualifications:

• High school diploma or equivalent required

• Associates degree in Medical, Secretarial, billing or related field preferred

• 1 year of relevant experience required

• 1 year of leadership experience preferred

• or equivalent combination of education and experience required

• Demonstrated customer service skills required

• Medical Terminology, experiences with surgical/appointment scheduling software and electronic medical records, preferred.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $19.08 - $25.77 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Strong Memorial Hospital
Full/Part Time: Full-Time
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