Description We are offering a long term contract employment opportunity in the non-profit industry for an Insurance Referral Coordinator in Rochester, New York. This role involves coordinating patient referrals to specialists and other healthcare providers, maintaining accurate customer credit records, and resolving customer inquiries. As an Insurance Referral Coordinator, you will be expected to navigate complex healthcare systems efficiently.

Responsibilities

• Coordinate patient referrals to specialists, diagnostic services, and other healthcare providers as needed.

• Maintain accurate records of patient referrals and ensure all relevant information is updated in the Electronic Medical Record (EMR) system.

• Utilize MEDENT, a medical management software, for processing and tracking patient referrals.

• Address and resolve customer inquiries in a timely and professional manner, providing excellent customer service at all times.

• Monitor patient accounts and take the necessary action based on the status of the account.

• Understand and apply medical terminology in the coordination of patient referrals and communication with healthcare providers.

• Ensure all customer credit applications are processed accurately and efficiently.

• Maintain a strong understanding of healthcare systems and navigate them effectively to serve the needs of the patients.

• Uphold the confidentiality and privacy of patient information in accordance with company policy and healthcare regulations.

• Demonstrate a high level of organizational skills in handling multiple tasks and managing patient records. Requirements • Experience in the non-profit sector would be advantageous

• Proficiency in using MEDENT software

• Familiarity with Electronic Medical Record (EMR) systems

• Experience in EMR (Electronic Medical Records) is essential

• Exceptional customer service skills

• Strong organizational skills and attention to detail

• Ability to handle confidential and sensitive information with discretion

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team

• Must have the ability to multi-task and prioritize effectively

• Knowledge of insurance referral processes is a plus

• Strong problem-solving skills and the ability to make decisions under pressure

• Proficiency in Microsoft Office Suite, particularly Excel and Word.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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