Summary Our Information Technology (IT) professionals support extensive technology programs and help make it possible to deliver justice in a technology-driven environment. These professionals are in touch with the latest technology and software programs. Responsibilities Provide day-to-day technical support, assistance, and training to include physical hardware/software setup, configuration, and troubleshooting in a virtual Microsoft Windows environment. Respond to help desk calls, emails, and web request, and resolve in a timely manner or escalate to the next level of support. Identify support trend requests and respond to trends or unusual activity. Provide information and assistance on word processing and internet applications. Install, configure, update, and repair computer hardware and peripherals. Install new or updated releases of software applications. Prepare and maintain documentation for local software applications, procedures, and systems. Provide support for mobile computing devices and remote access. Provide basic support for the VoIP telephone system. Assist with testing, establishing, and monitoring video and telephone conferences. Assist with network maintenance and backups. Perform basic courtroom A/V support and troubleshooting. Requirements Conditions of Employment Employees must adhere to a Code of Conduct. The Court provides reasonable accommodations to applicants with disabilities. Veterans' preference is not a factor used in Judicial Branch appointments. Applicants must be U.S. citizens or lawful permanent residents seeking U.S. citizenship. Positions with the U.S. Courts are excepted service appointments, which are "At-Will" and may be terminated with or without cause. Employees are required to use electronic funds transfer for payroll deposit. Qualifications Qualification Requirements High school diploma or equivalent and at least one year of specialized experience. Strong customer service skills. Excellent written and verbal communication skills. Ability to function as a team player in a fast-paced, team- oriented office environment with frequent interruptions. Thorough understanding of computer processes and capabilities, including personal computer operating systems and applications. Familiarity with computer operations in a networked environment. Working knowledge of word processing software and email applications. Basic understanding of audiovisual systems with an emphasis on videoconferencing. Proficiency with iOS and Windows devices. Ability to work independently with minimal onsite supervision, to adapt to changing needs, and to meet deadlines and commitments. Ability to identify emerging trends in technology and to share that information with the team. Ability to interact in a positive and professional manner with users at all levels of the Court. Position includes occasional travel and after-hours support. Preferred Qualifications/Court Preferred Skills Candidates with experience and a bachelor's degree in CS, MIS, other relevant field of study preferred. Education High school diploma or equivalent. Additional Information This position is assigned to the Clerk's Office, U.S. District Court, Western District of New York, and reports to the Director of Information Technology.