MUST HAVE - ONE YEAR of Over the Phone technical support

Description:

Our client is looking to hire a help desk candidate. That candidate will start in the data center (located in the same building) and work there for a short period of time in order for the UR to figure out if they want to keep them in the data center or send them back to the service desk. This cross-training means they will get experience on the network side of IT as well, but it also means they have to be open to all shifts going into this job. They will know what their shift is 2 weeks before.

Day to day these people will be fielding various technical support calls for the end users. There are about 12 Level 1 candidates with 4 leads/level 2's. If a user cannot troubleshoot the issue, they will create a technical ticket for the desktop team or work with the level 2's to resolve these issues.

1st level support for Windows, Macintosh, and for UNIX's in a non-standard environment, support over 5000 users. Resolving / Prioritizing service calls to meet or exceed local department metrics, and clients' objectives. Developed and enhanced personal skills to better function within the guidelines of academic policies, procedures, and continuous training to keep up with the constantly changing environment. Coordinating information flow to keep management and IT specialists informed. Encouraging team work in all aspects of projects and work within the Service Desk area.

Skills:

Windows, 7, XP, Helpdesk, Active, Directory, AD, Help desk support

Top Skills Details:

Windows,7, XP, Helpdesk, Active Directory

Additional Skills & Qualifications:

This candidate needs to sit in NYS.

Excellent customer service is critical

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.