Customer Service Representative - SWCC (Remote in Rochester, NY)The Statewide Call Center Customer Service Representative is responsible for answering all callers' general inquires related to Medicaid, Child Health Plus and the Marketplace.Please note this job posting is for upcoming classes in Rochester, NY. This position requires 6 weeks of onsite training after successful completion of training, there is the opportunity to work remotely.Essential Duties and Responsibilities: * Answer incoming calls from consumers in accordance with all performance standards, policy and procedures, and protocols. * Transfer/refer consumers to appropriate entities according to the established guidelines. * Respond to all inquiries consistent with confidentiality and privacy policies and refers caller to alternate sources when appropriate. * Track and document all inquiries using the applicable systems. * Escalate calls or issues to the appropriate designated staff for resolution as needed. * Process referrals and other transactions from the client for completeness and accuracy. * Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols. * Meet Quality Assurance (QA) and other key performance metrics. * Facilitate the fulfillment of consumer requests for materials via mail, email, or download. * Facilitate translation services for non-English speaking callers according to procedures. * Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems. * Responsible for adhering to established safety standards. * Must be able to remain in a stationary position for an extended period of time. * Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds. * Work is constantly performed in an office environment. * Performs other duties as assigned by management. Minimum Requirements * High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience. * Strong data entry and telephone skills. * Previous experience with computers, phone systems, and headsets preferred. * Excellent organizational, interpersonal, written, and verbal communication skills. * Ability to perform comfortably in a fast-paced work environment. * Ability to successfully execute many complex tasks simultaneously. * Ability to work as a team member, as well as independently. * Previous experience in customer service preferred#NYSOHpriority #NYSOHcsrROCHESTER #LI-RemoteEEO StatementActive military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.Pay TransparencyMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.Hourly Base Pay Minimum for this Position$ 20.00Hourly Base Pay Maximum for this Position$ 20.00

Minimum Salary: 20 Maximum Salary: 20 Salary Unit: Hourly