Role and Responsibilities

Responsible for developing and maintaining client relations and intake of direct referrals made to HCR.

Essential Functions

• Cultivate relationships to help our physicians and hospitals identify the best home care solutions for their patients.

• Demonstrate ability to work in fast-paced environment while maintaining attention to detail.

• Timely and accurate creation & processing of incoming community, hospital & rehab referrals across NY state.

• Demonstrate effective communication with referral sources and other HCR departments.

• Arrange Durable Medical Equipment/Oxygen, etc. with outside vendors.

• Confirm insurance coverage on all referrals. Work in conjunction with Insurance Specialists to obtain required verifications/authorizations.

• Document according to department, agency & regulatory guidelines.

• Actively participate in department and agency meetings with solutions-oriented contributions.

• Must be knowledgeable and conversant in HCR programs and services.

• Other duties as assigned.

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Education Requirements

• Associate’s degree required.

Qualifications and Requirements

• Current, valid LPN license issued by NYS Department of Education required.

• Exceptional customer service skills, computer proficiency and efficiency, detail-oriented and able to work in a fast-paced environment.

• Meet or exceed established productivity expectations with the goal of increasing productivity.

• Provider relations experience in a healthcare environment.

Work Environment

The Client Relationship Specialist LPN is primarily in an office setting and may be exposed to outdoor conditions.

The working conditions are classified as sedentary work:

• Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Physical Requirements

The following is a description of the physical requirements on a daily basis for the Client Relationship Specialist LPN. While performing the duties of the job the employee is regularly expected to:

• Stand

• Sit

• Hear

• Walk

• Talk

• Stoop or kneel

• Repetitive motion

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

EOE/AA Minority / Female / Disability / Veteran