Description We are offering a long-term contract employment opportunity for an Accounts Receivable Collections Specialist I (Tier II) in ROCHESTER, New York, 14623-4292, United States. This role involves mitigating risk through resolution of clients' past due balances, ensuring quality service delivery, and supporting all branches with a high degree of quality service. You will work in a hybrid environment, splitting your time between the office and home.

Responsibilities:

• Resolve past due balances and meet daily collections and call goals through inbound and initiated calls.

• Evaluate and make decisions on at-risk accounts based on established policies and procedures to mitigate risk.

• Research EFT transactions returned from the bank to recollect the funds owed by the client.

• Escalate high-risk accounts to the internal collection agency as needed.

• Escalate client issues to appropriate departments to ensure timely collection on accounts.

• Maintain daily call requirements based on the forecast provided to ensure standards are met.

• Process customer credit applications accurately and efficiently.

• Maintain accurate customer credit records.

• Monitor customer accounts and take appropriate action. Requirements • Proficiency in accounts receivable (AR) processes and procedures.

• Familiarity with collection processes and policy implementation.

• Demonstrated ability to conduct research analysis in an accounting context.

• Experience in handling funds and implementing mitigation strategies.

• Excellent quality service skills, with an emphasis on client satisfaction.

• Knowledge of electronic funds transfer (EFT) processes.

• Proven ability to adhere to and uphold high-quality standards.

• Demonstrated experience in policy development and enforcement.

• Ability to understand and navigate complex accounting procedures.

• Strong interpersonal and communication skills.

• Proficiency in using accounting software and other related tools.

• Strong analytical and problem-solving skills.

• Ability to work independently and as part of a team.

• Excellent organizational skills and attention to detail.

• Bachelor's degree in Accounting, Finance, or related field is preferred.

• Relevant professional certification such as Certified Public Accountant (CPA) is a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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