At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Custodian

Department: Grocery

FLSA: Non-Exempt

General Function

Provides prompt, efficient and friendly customer service. Responsible for store cleanliness, inside and out.

Core Competencies

• Partnerships

• Growth mindset

• Results oriented

• Customer focused

• Professionalism

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home, Service Managers

Positions that Report to you: None

Primary Duties and Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store

• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store

• Makes an effort to learn customers’ names and to address them by name whenever possible.

• Assists customers by:

• escorting them to the products they’re looking for

• securing products that are out of reach

• loading or unloading heavy items

• making note of and passing along customer suggestions or requests

• performing other tasks in every way possible to enhance the shopping experience

• Answers the telephone promptly and provides friendly, helpful service to customers who call

• Orders cleaning products as needed; audits invoices for correctness (where applicable)

• Responsible for total store cleanliness and appearance, inside and out.

• Including but not limited to sweeping, mopping, waxing, buffing, vacuuming, power washing, scrubbing, dusting, shampooing of carpets, sanitizing

• Changes ceiling lights Monitors plumbing, fixtures, coolers, and freezers and notifies supervisors as needed

• Installs and replaces towel, paper, and soap dispensers when needed

• Empties the garbage and crushes cardboard

• Assists customers with their needs

• Conducts inventory on products for costs and amounts used every quarter

• Responsible for equipment maintenance

• Unclogs drains where needed

• Adheres to company policies and individual store guidelines

• Reports to work when scheduled and on time

Secondary Duties and Responsibilities

• Does price checks, returns carts from parking lot, and sacks for customers as needed

• Cleans cooling systems and filters for the store

• Assists in other areas of store as needed

• Performs other job related duties and special projects as required

Knowledge, Skills, Abilities and Worker Characteristics

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions

• Must be able to add, subtract, multiply and divide whole numbers

• Have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing

Education and Experience

No education or experience requirements

Physical Requirements

• Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.

• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.

• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

This position is exposed to noise, temperature extremes, dampness, dirt, and chemicals/solvents.

Equipment Used to Perform Job

Scrubber, buffer/swing machine, mop, hand scraper, screw driver, wrench, and hand tools, power hand tools, vacuum

Contacts

This position has daily contact with suppliers/vendors, the general public, customers and co-workers.

Are you ready to smile, apply today.