LOCATION: This is a hybrid role that is based in Roanoke. You must be within 50 miles/1 hour commute of this location, and Virginia residency is required.

HOURS: General business hours, Monday through Friday.

TRAVEL: Some travel is required throughout the West/Southwest areas, as needed.

Responsible for the development and ongoing management of one or more external client facing programs within a business unit. Responsible for supporting care coordinators who enable youth to achieve successful independence.

Primary duties may include, but are not limited to:

• Manages the development, approval, implementation and compliance of on-going external client facing programs.

• Develops program budget.

• Ensures program meets its stated objectives.

• Provides subject matter expertise in response to day to day business issues.

• Researches applicable subject matter practices and remains aware of industry trends.

• Manages relationships and partners with corporate and regional business areas.

• Coordinates training related to the external client facing program.

• Develops program success measures and performs periodic assessments of external client facing program success.

• Develop playbook and resource guide to include resources and agencies that support Transition-Aged Youth in the community.

• Partners with training and engagement team to support the development of trainings on transition aged youth related topics for internal staff, our members who are transition-aged youth and their caregivers, both foster parents and kinship caregivers.

Required Qualifications

• Requires a BA/BS in a related field and minimum of 3 years experience in external client facing program management; or any combination of education and experience, which would provide an equivalent background.

Preferred Qualifications

• MS/MA preferred.

• Current unrestricted license such as LCSW or LMSW from the Commonwealth of Virginia is preferred.

• Experience working with the Virginia child welfare system is strongly preferred.

• Experience with community and agency resources that support transition-aged youth is preferred.