Description

::: {#textEditorContainer_13} ::: {contenteditable="false"} HOURS

: Mon. 3:00pm-8:00pm, Tues and Wed. 9:30am-2:30pm, Sat. 1:00pm-6:00pm

COMPENSATION: $18.085/hour

DEADLINE TO APPLY

: open until filled

POSITION SUMMARY:

Under general supervision of the Library Manager, this position performs duties related to the operations of the circulation desk, helping patrons with materials and basic troubleshooting tasks, and managing both consortium and interlibrary loans (ILL).

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Attend to the circulation desk, including: answer phones; assist patrons with materials, computer help, etc.; process interlibrary loans (ILL), and other essential circulation tasks.
• Shelve, straighten, organize, and display library materials in an efficient manner.
• Manage consortium and interlibrary loans through the full process. Assist patrons with placing holds on materials through appropriate systems; track, receive, ship, and process materials for said loans; and communicate with coworkers, other library staff, and patrons regarding loans.
• Record, track, and report necessary information for the successful operation of the Library to the Library Manager and other entities as required.
• Maintain knowledge of upcoming programs, events, and services, and communicate this information to patrons.
• Manage study room access, including: patron sign in; communicating status of room reservations; and advising patrons of room availability and readiness.
• Maintain sufficient supply of informational fliers, brochures, etc. at the front desk.
• Prepare, process, and deliver communications, mail, and packages to the post offices as needed.
• Provide the highest level of professional, effective, and friendly customer service to patrons and coworkers.
• Communicate in a professional, courteous, and tactful way with all people.
• Maintain the library space, ensuring an orderly, organized, and clean facility throughout the day, including the circulation desk and adjoining supply closet. This includes: shelving; emptying recycle and refuse containers; picking up trash; moving recycling bins to the curb weekly; collecting discarded materials; straightening displays; and other tasks necessary to ensure an attractive, functional, and inviting atmosphere.
• Problem solve for patrons effectively, identifying appropriate staff or resources to address their needs, and directing them to those team members or resources personally to ensure effective customer service.
• Assist in opening and closing procedures for the Library.
• Answer phones, assisting patrons and staff with questions, and directing calls to the appropriate people.
• Perform and meet expectations set in the Core Duties document along with all other members of the Roanoke Public Library Staff.

ADDITIONAL DUTIES and RESPONSIBILITIES:

Regular and punctual attendance is required.

Assist with special projects as assigned.

[Other duties as assigne ]{mce-=""} ::: :::