Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.

Your Role and Responsibilities

The Expertise Connect (EC) Team is looking for a highly skilled individual to join their team on the Integration portfolio side, focusing on Cloud Pak for Integration. EC is a growing and revenue generating arm of Expert Labs. EC contracts provide IBM Clients access to a Subject Matter Expert (SME). The Subject Matter Expert will combine deep specialty skills in the assigned IBM Product with working knowledge of Client's solution to provide customized technical assistance as follows:

Technical Planning, Decision-Making, and Problem-Solving

• provide input into technical decision-making related to the Product;

• collaborate with Client in proactive planning for problem avoidance and potential increased solution capability in its use of the Products such as change management, Product end-of-life, containerization, upgrades, migration, adopting additional product features, and similar planning;

• guide Client on event preparation readiness that may be required during critical business periods such as seasonal peak system loads, application go-lives, or similarly strategic situations;

• guide Client in performance tuning and resolving stability concerns;

• guide Client with resolving interoperability, application issues, and integration points in the Client's solution involving the Product; and

• other optional technical activities as prioritized by Client and mutually agreed with IBM that fit within the time allocated in the Order.

Technical Knowledge Sharing

• provide customized recommendations on how to use Product functionality in Client's specific application or use case;

• review skills of Client's team as they relate to the Product and provide recommendations on how to close any gaps identified;

• provide technical information to Designated Contacts in usage and proven practices for the Product;

• deliver knowledge sharing sessions on technical topics to help Client's team apply Product knowledge to Client's environment;

Your role also requires the ability to be flexible towards the client's needs and bring resolution to their requirements quickly and efficiently. Your goal as a successful SME resource is to help clients minimize the risk of downtime, successfully deploy and integrate new solutions, manage upgrades or migrations and efficiently integrate IBM Best Practices in their use of the IBM Integration product suite. If you love working with clients, enjoy creative and hands-on problem solving and can network across multiple teams to drive resolutions to many different kinds of problems - this is the role for you!

Required Technical and Professional Expertise

• Demonstrate a history of success as a delivery consultant, pre-sales, enterprise architect, or equivalent role for at least 2 - 3 years

• At least 1- 2 years of experience in the consulting of the following IBM products:

• IBM Cloud Pak for Integration:

• API Connect / DataPower

• MQ

• App Connect Enterprise (ACE)

• Basic experience in consulting for Openshift, Ansible, Kubernetes, Linux

• Have a proven track record of at least 1 - 2 years of technical client management remote and on client site

• Have handled difficult customers or situations and can demonstrate resolutions

• Proven ability to navigate data and people to find answers

• Execute customer success plan to drive adoption post-deployment and guide clients through their migration projects

Preferred Technical and Professional Expertise

Additional consulting skills: Cloud Pak for Integration and RedHat OpenShift Container Platform

About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.