Job Information
Hub International Senior Service Lead - Carrier Team in Riverside, California
Hi we’re HUB . We are proud to be ranked 5th among the world’s largest insurance brokerages, advising businesses and individuals on how to prepare for the unexpected. At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our clients and organization.
Who is the Carrier Team?
The Carrier Management Team works closely with our carriers to build optimized relationships. We are committed to ensuring our carrier’s inquiries are serviced, feedback is heard and collaborate on processing solutions. We are about researching and resolving. Every member of the carrier team is analytical with a drive for providing excellent customer service.
Impact
The Carrier Team Senior Service Lead supports the build and continuous management of the optimized relationship between our accounting departments and external partners. They uphold the importance of mitigating risk, delivering world class service and ensuring that resolution is provided within our standard service level agreements. They ensure established policies and procedures are adhered to in accordance with company procedures and guidelines.
What you’ll do
Develops and maintains high level of knowledge of accounting functions, processes, Broker Management Software and other internal systems
Directs additional leads to effectively identify trends in production and workflows
Analyzes and proposes changes in methods and/or procedures to improve efficiency and the quality of service
Work assignments may include cross-functional or project team responsibilities (e.g. continuous improvement)
Collaborating with accounting partners and operations to facilitate optimization with carriers/brokers
Identifies training and development opportunities that will assist department leads in achieving enhanced performance
Research and manage escalated accounting inquiries and provide timely and effective solutions
What you bring to our team
Requires at least 2 years of experience leading in an accounting, banking, or finance industry
High school diploma/GED required (College degree preferred)
Excellent interpersonal and communication skills, professional demeanor, and presentation
Demonstrated superb abilities to lead with a passion for supporting and empowering
Develop and maintain the knowledge base required to support team members
Effectively work both independently and as part of a cross-functional and collaborative team
Advanced knowledge of MS Applications to include Excel and Outlook
Disclosure required under applicable municipal regulations in NY and NJ, as well as the law in Colorado, California and Washington states: The expected salary range for this position is $24.00 to $32.00 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.
Department Accounting & Finance
Required Experience: 2-5 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
EEOAA Policy (https://hubinternational.jobs/eeo/)
E-Verify Program
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