JOB SUMMARY:

Job Title: IT Technician

Status: Full-time, Non-Exempt

Hourly Rate: $18.00/hr. - $20.00/hr.

The IT Technician will provide customer service oriented technical support ensuring total functionality of IT equipment utilized by company staff and library patrons. The IT Technician ensures quality and accuracy of their work in order to maintain IT systems. Effectively communicates technical concepts and requirements in a manner appropriate to given audiences. Provides training to staff on new systems and software.

PRIMARY RESPONSIBILITES:

An individual must be able to perform each essential duty and responsibility satisfactorily.

• Provide entry level IT support for library staff

• Identify, troubleshoot and resolve hardware, software, and network related problems encountered by end-users

• Provide basic networking support

• Interact with vendors as necessary to support and maintain the IT environment

• Use established tracking systems to log requests; monitor progress, track problem resolution identify patterns of failure, research bug fixes and implement solutions

• Effectively communicate with manager, staff, and end users regarding unresolved problems

• Other duties as assigned

Requirements

JOB REQUIREMENTS:

An individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.

• High school diploma or equivalent required; Associate's degree in computer technology or a certificate reflecting training in the field preferred

• Able to communicate with diverse populations, English/Spanish bilingual a plus

• Possess good written and oral communication skills

• Basic knowledge of computer networking, hardware and software systems

• Basic knowledge of Windows Administration, to include GPO

• General knowledge of computer troubleshooting

• Ability to provide instruction in basic computer use-hardware and software

• General knowledge of networking principles, Windows back-up, and imaging procedures

• Some knowledge or understanding of 3D printing and other technologies

Benefits

BENIFITS:

This is a full-time non-exempt position. For full-time employees, we offer:

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (401k, IRA)

• Life Insurance (Basic, Voluntary & AD&D)

• Paid Time Off (Vacation, Sick & Public Holidays)

• Family Leave (Maternity, Paternity)

• Short Term & Long Term Disability

• Training & Development