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CARMAX
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Richmond, Virginia
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innovation is new digital products. Working on many different aspects of the customer experience, our Senior ... improve what we do and ensure our customer experience is the best it can be.
**Purpose of the role
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CARMAX
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Richmond, Virginia
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. This position is 100% phone support with strong customer service skills required. This position will ... years of technical support and customer service experience in a high-volume call center environment
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CARMAX
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Richmond, Virginia
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associates and partners.
ESSENTIAL RESPONSIBILITIES
Deliver exceptional customer service ... customer service experience and meet CarMax quality expectations via a seamless transition with the right
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CARMAX
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Richmond, Virginia
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responsible for delivering the Enterprise Data Management Cloud Service (EDMCS) application across the ... together to deliver iconic customer experiences. Along the way, we help every associate grow their career
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CARMAX
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Richmond, Virginia
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dependability
Customer focus and ownership: displays initiative and proactive approach to work; ability to complete tasks in a timely manner while multi-tasking
Effective and professional customer service
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CARMAX
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Richmond, Virginia
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“win-win” solutions while resolving customer service issues in a positive and professional manner ... together to deliver iconic customer experiences. Along the way, we help every associate grow their career
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CARMAX
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Richmond, Virginia
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innovation is new digital products. Working on many different aspects of the customer experience, our ... many different aspects of the customer experience, our Principal Engineers research and discover new
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CARMAX
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Richmond, Virginia
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customer service issues in a positive and professional manner
Ability to organize and prioritize work
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CARMAX
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Richmond, Virginia
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processes and initiatives, while doing so with a customer service mindset.
Manage and oversee company ... together to deliver iconic customer experiences. Along the way, we help every associate grow their career
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CARMAX
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Richmond, Virginia
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” solutions while resolving customer service issues in a positive and professional manner.
Ability to ... .
Request and send customer and agency payments.
Resolve charge discrepancies, balance corporate card
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CARMAX
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Richmond, Virginia
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capabilities that drive CarMax’s iconic customer experience.
**Essential Responsibilities ... practices to continuously improve what we do and ensure our customer experience is the best it can be
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CARMAX
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Richmond, Virginia
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” solutions while resolving customer service issues in a positive and professional manner.
Proven ability ... team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way
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CARMAX
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Richmond, Virginia
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to provide “win-win” solutions while resolving customer service issues in a positive and professional ... more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we
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CARMAX
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Richmond, Virginia
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necessary to be successful in a Product Manager role after completion. Your work will put customer needs at ... relevant skills, such as customer discovery, stakeholder management, and product analytics.
PREP
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CARMAX
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Richmond, Virginia
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innovation is new digital products. Working on many different aspects of the customer experience, our ... improving the customer satisfaction by empowering our associates through unified workflows to progress the
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CARMAX
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Richmond, Virginia
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), or giving back to our communities through hands-on service.
Who you are:
You are ... projects concurrently to meet deadlines and deliver on customer commitments.
You communicate clearly
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CARMAX
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Richmond, Virginia
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customer experience.
Essential Responsibilities:
Work with partners and stakeholders in ... customer experience is the best it can be
Minimum Qualifications:
Bachelor’s Degree in
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CARMAX
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Richmond, Virginia
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team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way
...
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CARMAX
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Richmond, Virginia
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innovation is new digital products. Working on many different aspects of the customer experience, our Senior ... digital products. Working on many different aspects of the customer experience, our Senior Engineers
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CARMAX
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Richmond, Virginia
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allow customers to complete as much of the car buying process online as desired
Customer Experience Center (CEC) Strategy – Works to ensure CarMax’s contact center provides exceptional service to
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CARMAX
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Richmond, Virginia
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; providing exceptional customer service while also rapidly delivering and configuring solutions ... established Workday customer, the CarMax Workday Team continuously enhances Workday functionality to meet the
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CARMAX
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Richmond, Virginia
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critical conversational intelligence for CarMax’s Customer Experience Centers (CECs). The CECs play a key role in CarMax’s omnichannel experience by providing exceptional service to customers needing
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CARMAX
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Richmond, Virginia
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innovation is new digital products. Working on many different aspects of the customer experience, our ... team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way
...
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CARMAX
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Richmond, Virginia
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innovation is new digital products. Working on many different aspects of the customer experience, our Senior ... practice to continuously improve what we do and ensure our customer experience is the best it can be
...
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CARMAX
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Richmond, Virginia
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play a critical role in capturing customer use cases, while shaping and executing a strategy to build ... CarMax’s iconic customer experience.
Essential Responsibilities:
Help guide junior
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CARMAX
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Richmond, Virginia
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team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way
...
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CARMAX
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Richmond, Virginia
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than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help
...
