West Creek 4 (12074), United States of America, Richmond, Virginia

Senior Manager, Procure-to-Pay Operations Lead

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple — bring ingenuity, simplicity and humanity to an industry ripe for change. We are seeking a Senior Manager, Procure-to-Pay Operations Lead to join our Enterprise Supplier Management (ESM) Team. In ESM, we empower associates to deliver their best by cultivating a culture of inclusion and belonging, where varying perspectives and opinions are valued. We embrace each other’s differences and encourage all team members to lean into their talents and skills to deliver superior experiences for both internal and external clients.

As a Senior Manager, Procure to Pay Operations Lead you will be responsible for leading three high performing teams of leaders and individuals that ensure our third parties are efficiently and safely paid for the services they provide to the enterprise. This accountability spans two business critical (L2) functions and requires sound judgment of intent, attention to detail, and accountability of risk. You will work closely with ESM, Finance, Enterprise Payments, and subject matter experts from various parts of the company in carrying out ESM Operations’ duties to our Line of Business associates domestically and internationally. This leadership position plays a critical role in earning the customer trust that affords us the ability to continuously evolve our processes and offerings for the company every day.

If you enjoy inspiring others, collaborating on cross-functional teams and reimagining the buying process, we are looking for YOU. Come be a part of something special where you work with teams who appreciate your contributions and your thoughts and ideas are encouraged.

Key responsibilities include:

• People Leader of Leaders - Oversees the growth and development of people leaders that include, empower, and inspire their teams to a healthy, high-performing Procure to Pay operations for Capital One.

• Cross Team Facilitator/Relationship Building - Our Operation offers our services to the enterprise but we can’t do it alone. We also require the services of other internal and external groups to carry out our duties for the company. This role requires intentional curation of those customer and service provider relationships to collectively meet the enterprise expectations of our function.

• Risk and control mindedness - In order to successfully operate two business critical processes, we must operate with rigor, an analytic mindset and balance. This leader is accountable for critical thinking, finding points of failure, and embracing a learning culture within the team that makes us more resilient every day.

• Process Design and Continuous Improvement - Our culture is built around a strong curiosity, a growth mindset, and a desire to iterate and innovate everyday… We call it “Buy better.” Based on this, the ideal candidate is curious, inspires creativity around them, embraces accountability, and thrives on making our services the best they can be for our customers

• Well Managed Operations - Many groups seek to engage ESM Operations because of the potential value we bring to their situation. That being said, priority remains on ensuring the company is able to buy and pay for things in a timely way. This role is our way of contributing to Capital One’s mission to Change Banking for Good.

• Subject Matter Expertise - A strong candidate for this role, will have an ability to deeply relate and understand the detailed needs of their customers in the LOBs, our Supply Chain Partners in the US and around the world, as well as Finance’s many branches that oversee our accounting, payments, and taxes.

Basic Qualifications:

• At least 4 years of experience in Supplier Management, Relationship Management, Procurement, Process Management, Project Management, Risk Management or a combination

• At least 3 years of People Leadership experience

Preferred Qualifications:

• At least 6 years of experience in Supplier Management, Relationship Management, Procurement, Process Management, Project Management, Risk Management or a combination

• At least 5 years of People Leadership experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).