As a Microsoft Senior Data Center Technician (DCT), you will demonstrate expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment, as well as a holistic understanding of the functions of, and interactions between, network and server equipment. You will provide input for suggested modifications to these processes and procedures as needed to improve service quality and efficiency while providing guidance to other technicians.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• You will demonstrate expertise in standard processes and procedures, and will review process changes to evaluate their impact. You’ll also ensure compliance with Global Data Center Operations and service-level policies, and will complete assigned tickets efficiently.

• You will delegate hardware installation and other work to technicians, as well as prepare and perform hardware startups and shutdowns. You’ll also ensure other technicians are performing post-execution quality checks and verifying everything is in compliance with safety protocols and deployment standards.

• You will apply advanced diagnostic and troubleshooting expertise to quickly identify the causes of issues, then guide technicians to replace faulty components. You’ll also follow procedures to communicate and report any incidents, and will decommission hardware for complex changes.

• You will contribute to issue tracking and client relations, help collect service metrics, and maintain an awareness of key performance indicators. You’ll also demonstrate an understanding of cross-functional support processes, and train other technicians while on the job.

• You will facilitate compliance with safety procedures while following all safety, security, and data management procedures yourself. You’ll also reinforce a positive team environment by sharing information and responding to feedback.

• Embody our culture and values .

Qualifications

Required Qualifications :

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years’ experience supporting IT equipment or related technology.

• Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.

Background Check Requirements :

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

• This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local or United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

While not required, we also look for the following Preferred Qualifications:

• Associate degree in computer science or other field and/or equivalent work experience.

• 3+ years’ experience supporting IT equipment or related technology.

• 2+ years’ experience working in a production, mission-critical 24x7x365 data center environment.

• Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications.

Data Center Technicians ATR-D - The typical base pay range for this role across the U.S. is USD $32.40 - $54.76 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $43.37 - $60.96 per hour.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications and processes offers for these roles on an ongoing basis.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .