Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit  www.livenationentertainment.com .

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on !

THE JOB

The Operations Supervisor plays a key role in ensuring the seamless execution of daily venue operations, VIP programs, and special activations. Acting as a liaison between the venue team, guests, and management, this individual is responsible for maintaining high operational standards, ensuring exceptional guest experiences, and fostering strong communication among all stakeholders. This is a part-time, seasonal This part-time, seasonal role ( approximately April – November ) If you are a detail-oriented leader with a passion for operational excellence and delivering top-tier guest experiences, we invite you to apply for the Operations Supervisor position!

WHAT THIS ROLE WILL DO

• Oversee venue operations to ensure efficiency, organization, and adherence to venue policies and procedures

• Advance, coordinate, and execute VIP programs and activations ensuring a flawless experience for high-profile guests , artists, and partners

• Serve as a key point of contact between venue staff, guests, and senior management, facilitating clear and effective communication

• Monitor and address operational challenges in real time, proactively identifying and resolving issues

• Ensure that all staff members adhere to company policies, SOPs, guest service standards, and safety regulations

• Support the Operations Manager in implementing process improvements and operational strategies

• Conduct regular inspections of venue spaces to ensure cleanliness, organization, and readiness for events and daily operations

• Maintain accurate records of operational activities, guest feedback, and incident reports

• Train and mentor team members, fostering a culture of teamwork, accountability, and excellence

• Possess a problem-solving and growth mindset

• Willing to help in any department wherever is needed

• Adhere to Responsible Alcohol Service training guidelines and company policies to ensure the responsible service of alcohol

• Other related duties as assigned by management

  WHAT THIS PERSON WILL BRING

  Required:

• Strong leadership and problem-solving skills with the ability to make quick, informed decisions and effectively diffuse problematic situations

• Have a keen social perceptiveness, being aware of other’s reactions and understanding why they react as they do

• Utilize critical thinking skills to identify alternative solutions and approaches to issues

• Excellent written and verbal communication and interpersonal skills to effectively liaise with guests, team members, and management. This position will require internal and external communication via email and phone before and after events.

• High attention to detail and exceptional organizational skills to manage multiple priorities simultaneously

• Ability to work in a fast-paced, dynamic environment while maintaining composure , professionalism , and a positive attitude

• Strong customer service mindset with a proactive approach to guest satisfaction. Be outgoing, friendly, and personable

• Commitment to work evenings, weekends, and holidays as needed based on operational demands. Be extremely reliable, dependable, and responsible

• Working knowledge of venue operations, responsible alcohol service and guest relations

• Responsible Alcohol Awareness Training Certification or Equivalent

  Preferred:

• Experience in a live music environment

• Previous experience in an event operations , event management, or hospitality role

• Experience handling VIP clientele and high-profile activations

• Familiarity with venue management software or operational reporting tools

  Physical Demands/Working Environment:

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

  While performing the duties of this job, the employee is regularly required to sit or stand for prolonged periods of time, walk various distances on both paved and uneven terrain; use hands and fingers; reach with hands and arms; bend, twist, crouch, or kneel; and talk or hear. The employee may be needed to lift and/or move up to 40 pounds with proper lifting techniques . Specific vision abilities required by this job include close vision and color vision. While performing the duties of this job, the employee may regularly be exposed to wet and/or humid conditions, cold weather , wind, dust or dirt, and extreme heat. The noise level in the work environment is usually moderate to loud. Employees may be exposed to flashing or strobing lights while on site.

  EQUAL EMPLOYMENT OPPORTUNITY

  We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife .  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

  Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

  We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

  We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely , good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek . Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

  HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

  Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

  **Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.