Description We are offering a long-term contract Customer Service Coordinator opportunity with a local government entity in Richmond, Virginia. As the Customer Service Coordinator, you will be responsible for delivering premium customer service and managing the experience of our government service users. If you're looking for work that involves a lot of organization and multitasking in a fast-paced environment, this could be the job for you!

Key Responsibilities: Provide high-quality customer service by managing inquiries, requests, and complaints, effectively resolving issues in a prompt and detail oriented manner. Serve as the primary contact point for all client interactions, ensuring a positive experience Collaborate with different department teams to ensure that services are delivered in a timely, efficient, and accurate manner. Manage and track customer interactions through CRM systems, with a strong focus on customer satisfaction metrics. Prepare and deliver reports on customer service performance. Coordinate with team members to optimize customer service operations. Requirements Required Qualifications & Skills: A minimum of 2 years of customer service or administrative experience. Proficient in Microsoft Office Suite and database systems. Excellent verbal, written, and interpersonal communication skills. Excellent problem-solving and multitasking skills. Attention to detail and ability to manage multiple tasks at a time while meeting deadlines. Ability to work independently and as part of a team. Our ideal customer service coordinator is an individual who is comfortable working in a fast-paced and dynamic environment, handling large volumes of customer interactions, and multi-tasking with ease and efficiency. In return, we offer a competitive salary package, ample opportunity for progression, and the chance to contribute to a high-functioning, dedicated team serving the public sector. Join us in making a difference in our community. Apply now! Robert Half is an Equal Opportunity Employer. We celebrate and promote diversity and are committed to creating an inclusive environment for all employees.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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