Description

This position is incentive eligible.

Introduction

Managers thrive with us! HCA Healthcare is one of the nation’s leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a(an) Director of Operations Patient Logistic Center for our Mission Hospital team where excellence creates excellence.

Benefits

Mission Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

HCA Healthcare has expanded our influence across the healthcare industry by investing $3.5 billion in capital improvements in recent years. Do you want to be an influencer in healthcare? Apply for our Director of Operations Patient Logistic Center role today!

Job Summary and Qualifications

In collaboration with the Patient Logistics Center (PLC) Assistant Vice President, the PLC Operations Director is responsible for effectively leading all aspects of the PLC operations, including the design and implementation of new programs, processes, and functions. This position will lead all hiring of the PLC staff, have direct reporting authority for the PLC Clinical Manager, and is responsible for the development of the team including all training. The Operations Director will assist in leading the PLC strategy across the Divisions by collaborating with Division and hospital leadership to drive strategic alignment which results in enhanced clinical outcomes for our patients and increased growth through the center into HCA. This position provides support to the PLC AVP and at times serving as a primary customer lead to key Division and hospital leaders, as well as taking lead on requested Division wide initiatives.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• Serves as primary point of contact with AVP of the PLC in leading day to day operations; including strategic partnerships/affiliations, vendor management and enterprise contracting

• Leads all PLC operations including oversight of clinical processes, development, hiring, and training, as well as analytics support to Corporate/Division/hospital leadership· Analyzes all aspects of transfer and patient intake processes for potential improvement opportunities within both Patient Logistics operations and hospital operations. Relays these identified opportunities to the Patient Logistics AVP and through collaboration with facility leaders designs processes, systems, procedures, and operational changes to increase efficiency and effectiveness

• Works with Division and hospital management, departmental, interdepartmental staff, and physicians in identifying any issues or barriers to optimal patient care and growth. Works through these issues in alignment with leadership and in collaboration with the AVP.

• Improves/maintains the delivery of quality service through effective environmental, qualitative and technical monitoring programs to build greater customer satisfaction, loyalty and retention. Identifies trends and innovative measures which can be leveraged to drive results

• Establishes realistic, but challenging expectations, measurable objectives and goals by designing and managing the structure and processes necessary for efficient operations, achievement of clinical performance and projected growth· In collaboration with thePLC Assistant Vice President, develops and implements PLC standards for general administrative/operations, policies and procedures, productivity/staffing and training which are in alignment with Corporate Patient Logistics direction

• Assists in the development of the annual Corporate PLCs strategic plan, presenting portions when appropriate

• Maintains compliance with legal and ethics and compliance standards across the team

• Strategically resolves problems within our internal processes to better address the needs of all customers

• Develops and recommends technological enhancements and/or replacements to support Patient Logistics operations

• Promotes, educates, and holds employees responsible for providing excellent service to all customers, including patients, physicians, employees and leadership

• Strategy support and operational process design & implementation for PLC services across the organization in the areas of, Transfer Center, Centralized Patient Placement, Behavioral Health Services, and the Transport Coordination Center (ambulance dispatch & billing services)

• Provides recommendations on human resource policies which affect the PLC staff

• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”

• All other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES

• Must have a proven track record of success in creating and executing operational and clinical growth strategies in leading a department

• Participative management style and an ability to work in a matrix environment

• Excellent interpersonal skills with an ability to work effectively with diverse groups of people, including but not limited to Corporate/Division leadership, hospital leadership, staff from information technology and clinical backgrounds, physicians, and external vendors

• Must be independent, driven, self-motivated, and passionate with an exceptional work ethic, executive presence, integrity and presentation skills, both oral and written

• Demonstrate leadership competency in customer needs and expectations, human resource management, financial outcomes, strategic vision and execution, marketing initiatives, and continuous improvement skills

• Ability to work well under pressure on concurrent, multidisciplinary projects

• Excellent attention to detail and creative problem solving abilities

• Ability to establish credibility and be decisive

• Solid level of strategic acumen, with strong analytical skills and ability to solve problems in a timely basis

• Proven ability to manage, train and develop a team

• Strong administrative, management and personnel organizational skills

EDUCATION

• Graduate of an accredited nursing program required; Bachelor’s degree in Nursing

• Master’s degree in healthcare or business-related field preferred

EXPERIENCE

• Prior management/supervisory experience in a healthcare related field required

• Minimum 3 years of healthcare experience (required), 7 years preferred. Critical Care or Emergency Department experience preferred

• Must have held leadership positions (reflecting increasing levels of responsibility) in roles where building and leveraging key relationships was a responsibility as well as driving a strategic initiative

CERTIFICATE/LICENSE

• RN License required

PHYSICAL DEMANDS/WORKING CONDITIONS : Requires prolonged sitting, bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriately. Requires lifting papers or boxes up to 20 pounds occasionally. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Some travel required

HCA Healthcare (Corporate) (https://careers.hcahealthcare.com/pages/corporate) , based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities , every person has a solid foundation for success. Nashville is also home to our Executive Development Program , where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you're looking for a leadership opportunity that provides both personal satisfaction and professional growth, apply to join HCA Healthcare as a(an) Director of Operations Patient Logistic Center. Unlock your leadership potential with HCA Healthcare.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.