Description

Position Title: Customer Experience Account Manager

The Customer Experience Account Manager – Residential is responsible for delivering outstanding customer service, supporting both internal and external customers. In this role, you will address customer needs, offer timely solutions, and maintain high standards of service across all interactions. You will collaborate closely with the Customer Experience Manager to ensure communication procedures, guidelines, and policies are followed, fostering lasting customer relationships.

Key Responsibilities

• Provide daily customer support through website, email, and phone interactions

• Understand customer needs, identify problems, and provide swift resolutions

• Deliver excellent customer service and communication to both internal and external customers

• Collaborate with the Customer Experience Manager to ensure top-tier service delivery

• Identify opportunities for improving customer service processes and recommend changes

• Maintain accurate records of customer interactions, including inquiries, changes, complaints, and comments

• Manage orders and support the assigned Sales Representative’s territory

• Build and nurture long-term customer relationships, going above and beyond to enhance engagement

• Follow company communication protocols, guidelines, and policies

• Relay customer feedback about products to the relevant internal teams

• Handle stressful situations with empathy and actively listen to customer concerns

• Perform additional duties as assigned

  Requirements

Key Qualifications

• 3+ years of customer-facing experience

• High school diploma or equivalent required

• Familiarity with AS400 system preferred

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel)

• Ability to learn new software and systems

• Strong communication and interpersonal skills

• Excellent multitasking, attention to detail, and time management skills

• Commitment to high-quality work and excellent performance

• Ability to prioritize, maintain confidentiality, and work with integrity in a fast-paced environment

Physical Requirements

• Work in a professional office setting

• Moderate noise level typical of an office environment (computers, phones, printers, light traffic)

• Prolonged periods of sitting at a desk and working on a computer

• Regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer

Compensation & Benefits

• Pay range: $30.00 - $35.00 per hour

• Competitive Paid Time Off

• Flexible health plan with medical, dental, and vision benefits

• Health Care and Dependent Care Flexible Spending Accounts

• Health Savings Account

• 401(k) Savings Plan with Profit Sharing

• Generous Employee Discounts

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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