Description

Main accountabilities include:

• This role is the first touch point to the Menzies experience and plays a key role in the coordination of all customer service related activities.

• Promotes a professional image at all times and complies with company uniform standards.

• Delivers superior customer service.

• Deals directly with any issues that may arise and escalates to the appropriate company representative when needed.

• Assists customers at the front counter including pick-up and delivery requests.

• Coordinates all related courier activities.

• Process all related paper work with detail and accuracy.

• Ensures all documentation is correct prior to releasing Cargo to customers.

• Coordinates activities between office and warehouse as required.

• Ensure tasks are performed in accordance with the Company and Airlines specific procedures and policies.

• Required to attend the mandatory training imposed by the Company and Airlines as per job role.

• Must practice all company’s Safety Policy inclusive of, but not limited to: wearing PPE when and where required

• Other related duties as assigned.

  Qualifications and Experience:

• Must have high school diploma or equivalent.

• Must be at least 18 years of age and legally able to work in Canada.

• Must be able to communicate verbally, read, and write in English proficiently.

• Prior cargo, airline operational knowledge experience is an asset

• Must be able to use related software as required to perform the functions

• Proficient in MS Office

• Must be able to speak, read, and write in English proficiently

• Must be available and flexible to work variable shifts including weekends and holidays.

• Must have current driver’s license with no violations over the past 5 years

• Must be able to lift at least 30 kgs when required

• Familiarity with or ability to learn how to work within an IT cargo system environment.

Must pass and maintain all required security clearances and Transport Canada Background check