Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Cloud Tier 2 role provides second level Stratus application support to front line teams from the Support and Services departments.

You’ll enjoy the flexibility to work remotely * from anywhere within Canada (expect for the Saskatchewan province).

Primary Responsibilities:

• Act as a senior technical resource for Support and Services team members for the Change Healthcare’s Cloud applications such as, but not limited to, Stratus Imaging Archive and Stratus Imaging Viewer

• Assist in troubleshooting on-premise PACS (3rd Party and Change Healthcare) software especially if\when issues arise while interacting with Stratus products.

• Monitor and ensure accuracy of all escalations and requests throughout the day and consistently resolve, de-escalate, or further escalate issues.

• Research, investigate, and test new, possibly undocumented, issues and workflows prior to production release

• Analyze and consider impacts of decisions & changes on interconnected systems and workflows.

• Coordinate issue resolution efforts with other departments (internal and external) to ensure timely and efficient resolutions are met and customer satisfaction is upheld

• Maintain proper tracking of problem resolution for reference, knowledge collection and management reporting

• Active contribution to knowledge management systems

• Contribute to the creation, maintenance, and delivery of technical training related to the products being supported

• Provide input to Engineering regarding serviceability and product acceptance and operation in production environments

• Be available for a weekly on-call rotation for off-hour critical and patient safety issues escalation

• Provide on-call\after hours support for critical and patient safety issues

• In depth technical knowledge required in order to perform the role well. This ranges from proprietary software, Google Cloud infrastructure and tools, Operating Systems, Networking, Hardware, and 3rd party products.

• Effectively communicate complex technical terms to less-technical individuals

• Effectively prioritize, manage, and provide timely and accurate solutions for critical events under tight timelines

• Understand and explain the “right way” to perform actions, even if they are more work or lead to difficult conversations

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor and/or college degree (Computer Technical Specialist diploma preferred) or equivalent experience

• 1+ years of experience troubleshooting Change Healthcare Radiology Solutions products, specifically around the Archiving subsystem or equivalent

Preferred Qualifications:

• Cloud \ GCP experience

• 1+ years troubleshooting Change Healthcare Stratus Solutions

• HL7 and DICOM experience

• Experience with JSON

• Proven solid communication and customer services skills

• Demonstrated continuous desire to learn

• Ability to coach, mentor, and train

• Ability to work independently without supervision

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

The salary range for this role is $75,600 to $157,100 annually.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.