Position Description

At a Glance

Legrand has an exciting opportunity for aTechnical Product Support Representativeto join theBuilding Control Systems Wattstopper Teamin Richardson, TX.The successful candidate under general supervision, will provide troubleshooting support for product-related inquiries and act as a crucial link between our customers and the product team.

What Will You Do?

• Utilize various communication methods (Talkdesk, Salesforce email to case, website) to assist customers with product inquiries and provide comprehensive understanding of our products.

• Offer detailed support on product installation, operation, maintenance, and troubleshooting.

• Create and maintain clear documentation reflecting support activities.

• Guide customers through understanding lighting control systems’ products, installation, and operation.

• Diagnose issues, respond to inquiries, and facilitate replacements and returns.

• Communicate technical concepts to a varied audience.

• Maintain company reputation and integrity.

• Monitor support activity trends to determine product issues and new product development opportunities reporting findings to technical support leadership.

• Support team objectives and promote a collaborative environment.

• Perform additional duties as required.

Qualifications

Required Skills

Education:

• College Diploma in Electronics/Electrical or 3 years related experience or a combination of both education and experience.

  Experience:

• Two to three years phone or technical support experience.

  Skills/Knowledge/Abilities:

• Proficiency with Salesforce and Talkdesk Systems is advantageous.

• Strong problem-solving skills are essential, with the ability to resolve technical issues efficiently.

• Excellent communication abilities are crucial, both in writing and verbally, to convey complex information and serve as a technical resource.

• Able to work independently, assess the severity of the product complaint and use judgment to determine when to escalate issues to supervisor, product liability or related internal resource.

• Familiarity with networking concepts and electrical, lighting, and building controls preferred.

• Ability to communicate technically complex topics to both technical and non-technical end users.

• Requires strong organizational and time management skills, close attention to detail and be able to effectively handle multiple priorities.

• Required to be punctual and reliable.

• Strong computer and software skills, proficiency using e-mail, meeting management and CRM software. Ability to use internet and web-based resources efficiently and effectively.

• Must be an effective listener, able to maintain focus, extract necessary information and validate understanding of the information. Demonstrated ability to give and receive detailed/complex information, and process that information appropriately.

Company Info

About Legrand

Representing more than 150 years of innovation, Legrand is the global specialist in electrical and digital building infrastructures. Our purpose is improving lives by transforming the spaces where people live, work and meet with electrical and digital infrastructures and connected solutions that are simple, innovative and sustainable. Every day, over 39,000 Legrand employees work hard to enhance the buildings of tomorrow. Legrand is a global, publicly traded company listed on the Euronext ( Legrand SA EPA: LR ) with revenue of €7 billion, and products sold in 180 countries. For more information, visit www.legrandgroup.com/en

About Legrand North and Central America

Legrand North and Central America (LNCA) employs over 6,500 associates in 50 locations, working across six divisions/sector: Audio Visual, Building Controls Systems, Data Power and Controls, Electrical Wiring Systems, and Lighting. We hold a leading position in every North American market we serve and focus on exceeding our customers’ needs within the commercial, residential, and industrial industries. LNCA offers comprehensive medical, dental and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network. LNCA is an employee-centered, growing company with tremendous opportunity. For more information, visit legrand.us

About Legrand’s Building Control Systems Division

Legrand’s Building Control Systems (BCS) division includes the Wattstopper, Vantage, and Shading Systems product lines. BCS industry-leading energy-efficient lighting controls technology and services are designed to meet code, ensure ease of installation, and enable precision control of light in offices, classrooms, hospitals, homes, and more. Combined with our Shading Systems for residential and commercial applications, Legrand’s Building Control Systems provides leading solutions for the control of natural and electric light in spaces where people live, learn, and work. BCS teams’ partner with designers to offer solutions that meet today’s green initiatives, including LEED, WELL Building, Living Building Challenge, and more

http://www.legrand.us

http://www.youtube.com/legrandna

http://www.linkedin.com/company/44580

http://twitter.com/legrandNA

Equal Opportunity Employer

LocationUS-TX-Richardson

Positions 1

Experience (Years) 2

Category Customer Service