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Highmark Health
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Providence, Rhode Island
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, performing the full range of customer service duties and responsibilities, as assigned.
Strives to ... .
Works independently of support from a senior customer service representative, frequently utilizing the
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Highmark Health
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Providence, Rhode Island
...
, employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Providence, Rhode Island
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Preferred
Bachelor's Degree
EXPERIENCE
5 - 7 years in Customer Service
1 ... , employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Providence, Rhode Island
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healthcare costs and the broader healthcare service delivery system
Proficiency in MS Excel and strong ... , employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Providence, Rhode Island
...
Customer Service
Leadership
Agile Methodolgy
Agile Project Management
**Language ... defects are realized and completing analysis of the results tying back to customer impacts
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Highmark Health
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Providence, Rhode Island
...
designated portfolio.
Identify and drives both cross-product and cross-customer value and shared ... responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Providence, Rhode Island
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the customer and remediation team.Coordinate service delivery issue resolution and prioritize issues ...
Presentation Skills
Vendor Management
Customer Service
**Language (Other than English
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Highmark Health
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Providence, Rhode Island
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. This role will be accountable for leveraging a deep understanding of business and customer problems to ... research, competitive analysis, and customer insights to identify unmet needs and opportunities for product
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Highmark Health
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Providence, Rhode Island
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. This role will be accountable for leveraging a deep understanding of business and customer problems to ... research, competitive analysis, and customer insights to identify unmet needs and opportunities for product
...
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Highmark Health
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Providence, Rhode Island
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and corrective action plans; Verify delivery of customer needs, and Ensure quality delivery. The ... completing analysis of the results tying back to customer impacts.
Ensure compliance for required
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Highmark Health
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Providence, Rhode Island
...
, employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Providence, Rhode Island
...
internally marketing enabling technologies based on customer capability requirements. Facilitate development ... system architecture balances functional, service quality and systems management requirements.
Use
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Highmark Health
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Providence, Rhode Island
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enabling technologies based on customer capability requirements. Facilitate development of the most complex ... major design options. Ensure that the system architecture balances functional, service quality and
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Highmark Health
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Providence, Rhode Island
...
responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Providence, Rhode Island
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responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Providence, Rhode Island
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to customer impacts.
Ensure compliance for required standards and all necessary approvals have ... , employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Providence, Rhode Island
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requests and customer experiences.
ESSENTIAL RESPONSIBILITIES
In partnership with other ... to covered information, cardholder data, or other confidential customer information that must be
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Highmark Health
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Providence, Rhode Island
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responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
...
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Highmark Health
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Providence, Rhode Island
...
models to unlock improved customer experiences and outcomes. To build trust and momentum, you will ... information, cardholder data, or other confidential customer information that must be protected at all times
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Highmark Health
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Providence, Rhode Island
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the requested treatment of service. Depending on the nature of the case, telephonic peer to peer ... .
Preferred
None
SKILLS
Critical Thinking
Case Management
Customer
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Highmark Health
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Providence, Rhode Island
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requests and customer experiences.
ESSENTIAL RESPONSIBILITIES
Takes a lead role for ... information, cardholder data, or other confidential customer information that must be protected at all times
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Highmark Health
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Providence, Rhode Island
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responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Providence, Rhode Island
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costs and the broader healthcare service delivery system
Strong analytic skills with ability to ... access to covered information, cardholder data, or other confidential customer information that must be
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Highmark Health
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Providence, Rhode Island
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disease processes
Understanding of healthcare costs and the broader healthcare service delivery ... responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Providence, Rhode Island
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do business to deliver superior customer experiences.
Foster collaboration by involving others ... responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Providence, Rhode Island
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based on customer capability requirements. Facilitate development of more complex enterprise business ... complex major design options. Ensure that the system architecture balances functional, service quality and
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Highmark Health
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Providence, Rhode Island
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architectural disciplines in customer reviews and planning, design and technical walkthroughs, and problem ... solutions while reducing utilization/costs. Diagnosis of complex and high severity service outages
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Highmark Health
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Providence, Rhode Island
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recommend strategies related to product development, pricing, marketing, etc.Document service, expense, and ... collaboration
Ability to capture customer requirements, evaluate gaps, identify and create opportunities
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Highmark Health
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Providence, Rhode Island
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customer needs, generate reports by utilizing established applications/programs or developing new ... responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Providence, Rhode Island
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moderate levels of complexity
Excellent customer service skills
Uses critical thinking skills for ... data, or other confidential customer information that must be protected at all times. In connection
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