Store Operations Specialist, Workforce Management

Brand: Bath & Body Works

Location: Reynoldsburg, OH, US

Location Type: Hybrid

Job ID: 046MM

Job Area: Store Operations

Employment type: Full-time

Description

At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy.

This Store Operations Specialist is the conduit between the field, IT/technical support, and other cross functional partners for activity related to store Workforce Management (scheduling systems and process, labor model, etc.). This role provides exemplary field and home office support while ensuring business processes are actioned with speed, efficiency, and integrity.

Responsibilities

• Lead the BBW WFM inbox to quickly resolve or facilitate correspondence with a broad and detailed knowledge of store operating procedures and Workforce Management capabilities.

• Maintain a clear focus on the needs of stores; solicit feedback and drive improvement through strong working relationships.

• Evaluate and improve upon WFM strategies by analyzing quantitative results and qualitative feedback to guide and influence the WFM roadmap, focusing on solutions that create operational efficiencies and improve sales growth potential.

• Collaborate with manager and cross functional partners (Store Support, BBW IT, Employment Practices, STS, etc.) to gain alignment on strategies to support new business concepts or initiatives.

• Responsible for execution of primary work streams; supports development and implementation of project plans, timelines, communications, and hindsight.

• Proactively assess and monitor stability of Kronos and quickly communicate risk and steps to resolution.Triage issues and identify root cause and resolution that has the least impact on the end user.

• Support research of trendsetting practices, including analysis and documentation of competitor benchmarking.

• Coach and deliver critical feedback related to projects, peers, leaders, and key partners.

Qualifications

• 1-3 years of experience working in professional work environment or retail

• Demonstrates adaptability; is a skilled change agent and navigates ambiguity with composure and focus

• Excellent organization, written/verbal communication and decision-making skills

• Experience with sharing a point of view and working effectively with cross-functional teams

• Ability to analyze situations and resolve issues with speed

• Ability to multi-task, work independently and deliver under tight timelines

• Demonstrates situational leadership

• Proficient in Microsoft office suite include Excel, Outlook, Teams, Word, PowerPoint

• Ability to travel for store visits

Education

• Bachelor’s degree of equivalent experience

Core Competencies

• Lead with Curiosity & Humility

• Build High Performing Teams for Today & Tomorrow

• Influence & Inspire with Vision & Purpose

• Observe, Engage & Connect

• Strive to Achieve Operational Excellence

• Deliver Business Results

Benefits

We invite you to join Gingham Nation, where we invest in our associates through competitive compensation, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities. Benefits offered to eligible Bath and Body Works associates include a no cost mental health and well-being program, health coverage with a variety of plans to choose from, flexible and affordable saving programs, paid time off and a merchandise discount. Visit bbwbenefits.com for details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.

Application window will close when all role(s) are filled.