This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2232920

?Who We Are\ \ As soon as you step through our doors, we will care about your individual situation and we will do all we can to help you. We work for YOU not the insurance company! We seek education. We keep up on the laws and changes so we can do a great job for you. Our agents are members of the National Association of Health Underwriters; this is an elite group of agents who work to improve insurance legislation and work to stay educated and up to date. We represent over 30 different insurance companies. We will take into account your individual circumstances and find the best fit for you. Our motto is To help others at all times and that is exactly what we strive to do every day.\ \ Company Accolades\ \ Our company and team have won many awards including:\

2023 - 2024 Your Health Idaho Top Agency Award

2023 - 2024 Your Health Idaho Top Producer Award

2023 Women in Business and Leadership Award

Select Health Diamond Partner\ \ What You Get To Do\ \ CSR are the first contact point for customers with questions or concerns. Their primary goal is to ensure customers have a seamless experience and feel satisfied with our services. They should be able to work in a mid-paced environment, handling customer inquiries and call volumes while ensuring customers feel valued and heard. The best CSRs are genuinely excited to help customers.\

Manage incoming phone calls and file sales leads into CRM.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid and complete information by using the right methods/tools.

Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution.

Keep records of customer interactions, process customer accounts and file documents.

Follow communication procedures, guidelines and policies.

Troubleshoot and investigate to answer customer questions.

Educate customers about additional products or services that might benefit them.

Escalate customer issues to the appropriate department or manager as needed.\ \ The Skills We Seek\

High school diploma or GED.

Ability to type at least 50 WPM.

Proficient with using Microsoft Word, Excel and Gmail.

At least 1 year of proven customer service experience.

Strong professional phone handling skills.

Customer orientation and ability to adapt/respond to different types of characters.

Active listening and communication skills to help customers.

Gather customer feedback to improve experience and enhance company services.

Familiarity with CRM systems and practices.

Ability to multitask, prioritize, and manage time effectively.

Time-management skills for efficiently prioritizing tasks, meeting deadlines and responding to customer emails and calls.\ \ The Ideal Candidate Is:\

Patient, empathetic, and passionately communicative.

Passionate about helping customers and puts themselves in their customers shoes.

Calm when helping customers who may be upset.

Maintains a positive and professional attitude and is willing to go the extra mile to ensure customer satisfaction.\ \ The Total Package\

\$13 - \$16/hour based on experience.

IRA match up to 3%.

Dental Insurance.

Vision Insurance.

Paid Time Off.\ \ The Interview Process\

Initial Contact: After reviewing your application, we may reach out to clarify some details from your application or resume. We will then schedule a phone call to discuss your background, experience, and interest in the position.

Phone Interview: You\'ll meet with our recruiter to dive deeper into your skills, qualifications, and alignment with our company culture. This interview focuses on understanding your professional achievements an career aspirations.

Video Interview/In-Person: Depending on the role, you may be invited for a second interview. This stage typically involves meeting with key stakeholders or team members to assess your fit within the team and gather additional insights.\ \ Throughout the entire interviewing process, we value open communication and aim to provide timely updates on your application status. We appreciate your interest in joining our team in Rexburg, Idaho,