About the Role:

We are seeking an experienced Senior Program Manager to lead and oversee a geographically dispersed 24x7x365 physical security program in support of classified secure work environments. This critical role requires a strategic thinker and skilled communicator who can manage complex operations ensure client satisfaction and drive program improvements across multiple stakeholders and matrix organizations.

Key Responsibilities:

• Oversee the comprehensive management of a 24x7x365 physical security program.

• Oversee develop and implement operational strategies to ensure seamless coverage and effective response across multiple locations.

• Manage complex scheduling for a distributed workforce ensuring optimal resource allocation to meet program requirements.

• Address workforce challenges including leave coverage holiday and emergency staffing while maintaining operational continuity.

• Conduct regular training in accordance with standard operating procedures (SOPs) and established service level agreements (SLAs) ensuring staff is trained.

• Conduct senior-level client briefings to provide program updates performance metrics and strategic recommendations.

• Serve as the primary point of contact for escalations and critical incident management.

• Analyze current processes and recommend enhancements to improve operational efficiency security measures and client satisfaction.

• Implement best practices in physical security and risk management tailored to the client’s needs.

• Manage the program budget ensuring alignment with financial goals and client agreements.

• Forecast track and report on program costs resource allocation and financial performance.

• Coordinate efforts across multiple clients internal teams and matrix organizations to align objectives and deliver seamless service.

• Foster strong partnerships with stakeholders to achieve mutual goals and address program complexities.

• Must be willing to be on call and assume shifts when required.

Qualifications:

• Bachelor’s degree in Business Administration Security Management or related field.

• Minimum of 7+ years of program management experience in the private industry (non-government).

• Experience supporting highly classified environments with a thorough understanding of compliance requirements (e.g. NISPOM ICD 705).

• Proven success managing 24x7x365 operations.

• Demonstrated ability to deliver senior client briefings and influence decision-making at the executive level.

• Strong financial acumen with experience managing budgets and financial planning.

• Exceptional organizational skills with the ability to manage multiple priorities in a demanding environment.

• Experience working within matrix organizations and managing cross-functional teams.

• Proficiency in project management tools and software.

• Must demonstrate thorough knowledge of Microsoft applications (MS Teams MS Word PowerPoint MS Shifts or similar shift scheduling platform) along with strong keyboarding basic computer usage and operating controls.

Location: Client Site Reston, VA or Redmond, WA

Travel: 10%

Clearance: Active TS/SCI/Poly+