Public Safety Dispatch Manager

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Class Title

Public Safety Dispatch Manager

Class Code

5111

Salary

$128,211.20 - $155,812.80 Annually

• Definition

• Benefits

Classification Description Summary

Under administrative direction, directs, manages, supervises, oversees and coordinates the activities and operations of the Public Safety Dispatch Section within the Reno Police Department including emergency public safety dispatch operations; coordinates assigned activities with other divisions, departments, and outside agencies; and provides highly responsible and complex administrative support to the Division Deputy Chief/Designee. The incumbent exercises independent judgment and discretion; is responsible for the day-to-day operation of the regional 9-1-1 dispatch center; plans, prioritizes, assigns, supervises, trains, and evaluates emergency dispatch personnel; participates in the work of staff responsible for emergency dispatch services; investigates citizen complaints; and assists in the development and implementation of a public information program on citizen access to the E9-1-1 system.

Essential Functions

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Assume management responsibility for assigned services and activities of the Public Safety Dispatch Section including electronic facilities, programs, equipment and personnel.

Manage and participate in the development and implementation of goals, objectives, policies and priorities for assigned programs; recommend and administer policies and procedures.

Establish, within City policy, appropriate service and staffing levels; monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; allocate resources accordingly.

Assess and monitor work load, administrative and support systems, and internal reporting relationships; identify opportunities for improvement; direct and implement changes.

Monitor and evaluate the efficiency and effectiveness of communication systems, programs, and equipment; establish, within departmental policy, appropriate service and staffing levels.

Plan, direct, coordinate and review the work plan for public safety dispatch staff; assign work activities, projects and programs; review and evaluate work products, methods and procedures; meet with staff to identify and resolve problems.

Select, train, motivate, supervise, and evaluate public safety dispatch personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.

Oversee and participate in the development and administration of the section’s annual budget; participate in the forecast of funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures; examine grant opportunities; implement adjustments.

Administers terms of labor agreement and investigates and responds to labor grievances. Participates in formulation of labor relations policy and may serve on the management bargaining team in contract negotiations.

Analyze legislation to assess trends and impacts on public safety and make recommendations; prepare narrative and statistical reports supporting recommendations.

Participate in the design, construction, maintenance, repair and utilization of radio transmitters, receivers, testing equipment and all other equipment at the dispatch center and in use by the City.

Serve as the liaison for the Public Safety Dispatch Section with other divisions, departments and outside agencies; negotiate and resolve sensitive and controversial issues.

Serve as staff on a variety of boards, commissions, and committees; prepare and present staff reports and other necessary correspondence.

Provide responsible staff assistance to the Division Deputy Chief/Designee; conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to public safety dispatch programs, policies, and procedures as appropriate.

Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of emergency communications and public safety dispatch; incorporate new developments as appropriate; keeps the Police Department command staff apprised of changes to regulations as well as upcoming requirements and associated costs.

Respond to and resolve difficult and sensitive citizen inquiries and complaints.

Perform related duties as required.

Minimum Qualifications

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of :

Operational characteristics, services and activities of a comprehensive emergency communications and public safety dispatch program.

Current technological trends affecting the operations of emergency communications dispatch systems.

Principles and practices of program development and administration.

Principles of business letter writing and report preparation.

Principles and practices of municipal budget preparation and administration.

Principles of supervision, training and performance evaluation.

Pertinent federal, state and local laws, codes and regulations including Federal Communications Commission (FCC) rules and regulations.

Ability to:

Oversee and participate in the management of a comprehensive emergency communication and public safety dispatch program.

Oversee, direct and coordinate the work of lower level staff.

Select, supervise, train and evaluate staff.

Analyze and recommend the use of new technology for emergency communication and dispatch improvements.

Ensure operations adhere to applicable FCC rules, regulations and guidelines.

Participate in the development and administration of section goals, objectives and procedures.

Prepare and administer large program budgets.

Prepare clear and concise administrative and financial reports.

Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.

Research, analyze and evaluate new service delivery methods and techniques.

Interpret and apply federal, state and local policies, laws and regulations.

Work in a team based environment to achieve common goals.

Coordinate multiple projects and complex tasks simultaneously.

Meet the physical requirements to safely and effectively perform the assigned duties.

Communicate clearly and concisely, both orally and in writing.

Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training :

A Bachelor’s degree from an accredited college or university with major course work in business administration, public administration, or a related field.

Experience :

Six years of increasingly responsible experience in emergency communications or public safety dispatch including two years of administrative and supervisory responsibility.

License or Certificate :

Possession of an appropriate, valid driver's license.

Supplemental Information

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed primarily in a standard office setting with some travel from site to site; incumbents may be required to work extended hours including evenings and weekends; exposure to emergency/stressful situations.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Other Requirements

RAPG-Admin

R36

JD 06/2020

Please use this Health and Welfare Benefit Link (http://www.reno.gov/government/departments/human-resources/benefits) to learn more about the City of Reno's great employee benefit plans and wellness programs.

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