Police Assistant II

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Class Title

Police Assistant II

Class Code

1552

Salary

$51,792.00 - $72,841.60 Annually

• Definition

• Benefits

Classification Description Summary

Under general supervision, performs a variety of general and/or specialized office support, clerical, and technical work in support of assigned Police Department operations and services; collects, records, transcribes, maintains, edits, and retrieves confidential law enforcement data and information into computerized records management systems; receives and provides assistance at the Public Counter telephonically; and provides support and assistance to sworn and non-sworn functions and activities of the Police Department.

DISTINGUISHING CHARACTERISTICS

This is the full journey level class within the Police Assistant series. Employees within this class are distinguished from the Police Assistant I by training incoming Police Assistant Is, and serving as individual in charge in the absence of a supervisor. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, are fully aware of the operating procedures and policies of the work unit, and assist other Police Assistants in learning job tasks.

Essential Functions

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Assume lead supervisory responsibility over assigned functional area and staff as assigned; plan, prioritize, review, and participate in the duties and responsibilities of the assigned area; perform the more complex and technical work of assigned functional area; participate in the development and updating of policies and procedures related to the operations of assigned area.

Evaluate department training needs to ensure that employees are certified at the appropriate level for NCIC and NCJIS operation and to ensure compliance with Police Records Unit policies and procedures; create lesson plans for NCIC and NCJIS training; instruct classes that provide federal and state mandated training, certification, and re-certification to all sworn and civilian personnel; certify that employees are in compliance with state and federal requirements for NCIC/NCJIS; work with employees to correct deficiencies.

Receive and process police reports according to established guidelines; receive, log, copy, and maintain warrants, information sheets, and case files; prepare records for scanning, microfiche, microfilm, etc. as appropriate.

Maintain a variety of records, files, and logs of criminal histories, warrants, subpoenas, citations, and related law enforcement information.

Time stamp and prepare all incoming police reports, cases, and documentation; scan, validate, and verify a wide variety of police records, reports, and materials including memos, letters, complaints, declarations, dispositions, warrants, citations, and crime and traffic reports; screen and process accident and offense reports; review and reject reports that do not meet minimum requirements; copy and disseminate reports to appropriate staff.

Conduct specialized research; assist various law enforcement staff in locating and interpreting criminal histories and other needed information; disseminate information to department staff, outside law enforcement agencies, the general public, and other employees according to established guidelines.

Assist internal and external customers in person, over the telephone, or with written communications; receive reports and complaints; respond to inquiries in a courteous manner and provide information within the area of assignment; respond to requests for records checks, permit issuance, sex-offender registration, and crime/incident reports; collect fees for requests as applicable; resolve complaints in an efficient and timely manner.

Type and process a variety of correspondence, reports, forms, and confidential documents from drafts, notes, or brief instructions; proof read materials for accuracy, completeness, and compliance with departmental regulations.

Make entries, cancellations, modifications, validations, and inquiries of stolen vehicles, articles, guns, and/or missing persons as well as NRS wanted persons into the NCIC, NCJIS; make entries of Reno Municipal warrants and NRS wanted persons in the local automated records management computer systems; update and maintain civil and criminal records; monitor and confirm outstanding warrants; receive and send teletypes.

Review criminal histories of convicted persons with the City of Reno Police Department; determine if registrants meet the criteria of a repeat offender; forward information to appropriate law enforcement personnel.

Review all field interview cards submitted by patrol personnel; determine if subject’s activity matches known modus operandi; complete criminal profiles including mug shots, driver’s license, and vehicle registration information; enter field interview information into the Records Management System.

Receive and sort cases according to crime classification; research prior cases, criminal histories, and other background materials as requested; distribute cases to appropriate divisions for further investigation.

Contact owners of stolen vehicles and property through phone calls or certified mail; prepare release documentation for property recovered by other agencies.

Receive all closed account and non-sufficient fund cases; prepare case reports and submit cases through detectives to the District Attorney’s Office.

Provide technical support and training for law enforcement personnel regarding pagers, computers, and associated mobile communications devices; resolve and document database problems.

Attend and participate in professional group meetings; maintain awareness of new technologies, trends, and innovations in the field of law enforcement records management; incorporate new developments as appropriate.

Perform related duties as required.

Minimum Qualifications

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

Functions, policies, and procedures of the Police Department.

Law enforcement records management principles, procedures, techniques, and equipment.

Methods and techniques of training and instruction.

Principles and practices of research and report preparation.

Operating characteristics and uses of various criminal justice computer systems and software.

Policies pertaining to records and identification procedures.

Pertinent federal, state, and local laws, codes, and regulations and department rules, policies, and procedures.

Public and agency desk procedures and methods for providing services and information including those related to collecting, maintaining, and releasing information, files, and documents.

Principles and practices of record keeping.

Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.

Use and application of basic law enforcement terminology.

Methods and techniques of dealing with the public.

English usage, spelling, grammar, and punctuation.

Cash handling procedures and bookkeeping methods for tracking of daily cash transactions and revenue deposits.

Ability to:

Independently perform the full range of law enforcement office support and clerical duties and activities of a general and specialized nature for the Police Department.

Understand the organization, operation, and services of the City, the Police Department, and of outside agencies as necessary to assume assigned responsibilities.

Understand, interpret, and apply general administrative and departmental policies and procedures.

Understand, interpret, and apply pertinent federal, state, and local codes, laws, and regulations including those governing the release of law enforcement records.

Organize and prioritize work assignments.

Ensure departmental compliance with appropriate training and certification requirements.

Create lesson plans for and conduct NCIC and NCJIS training.

Provide technical support and training.

Compile, maintain, process, and prepare a variety of records and reports.

Perform record searches quickly and accurately.

Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.

Exercise good judgment in maintaining critical and sensitive information, records, and reports.

Read, understand, and review documents for accuracy and relevant information.

Use applicable office terminology, forms, documents, and procedures in the course of the work.

Use sound judgment in following and applying appropriate laws, regulations, policies, and procedures.

Meet critical deadlines.

Deal successfully with the public, in person and over the telephone.

Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.

Operate specialized automated law enforcement information systems including public safety computer systems to access and maintain data.

Adapt to changing technologies and learn functionality of new equipment and systems.

Type and enter data accurately at a speed necessary for successful job performance.

Understand and follow oral and written instructions.

Work in a team based environment to achieve common goals.

Coordinate multiple projects and complex tasks simultaneously.

Meet the physical requirements to safely and effectively perform the assigned duties.

Communicate clearly and concisely, both orally and in writing.

Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:

Completion of a high school diploma or equivalent.

Experience:

Three years of increasingly responsible experience in a criminal justice agency at a level comparable to a Police Assistant I with the City of Reno or two years as a confirmed Police Assistant I with the City of Reno.

License or Certificate:

Possession of, or ability to obtain, valid NCIC certification for entry and inquiry of warrants into the Federal Bureau of Investigation’s National Crime Information Center (NCIC) and the Nevada State Criminal Justice Information Center (NCJIS) within six months of hire.

Possession of, or ability to obtain, State certification for the National Incident Based Reporting System (NIBRS) within six months of hire.

Supplemental Information

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed primarily in a standard office environment with extensive public contact and constant interruptions; exposure to communicable diseases; may be required to work evenings, weekends, and split shifts.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Other Requirements

Local 39 Non-Supervisory

G20

Last Update: 04/2020

JD 11/2018

Please use this Health and Welfare Benefit Link (http://www.reno.gov/government/departments/human-resources/benefits) to learn more about the City of Reno's great employee benefit plans and wellness programs.

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