Organization Summary:

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work.

Position Description:

At Microsoft’s Operations Service Center we have a passion for customers, partners and technology.  As a member of the Cloud Services Operations team, you will coordinate and manage scale cloud processes across multiple Go-To-Market motions.  The team sits within Microsoft Business Operations (MBO) and is responsible for successful and compliant processing of transactions that enable and support Microsoft Azure customers. You will be joining a fast-paced team that focuses on results, works together to solve problems, and is committed to developing people.

The Cloud Operations Risk Manager is responsible for detecting and mitigating risk by driving transparency and adherence to policy controls for the Microsoft Commercial & Cloud businesses within Operations Service Center. Further, the role will be accountable for driving compliance excellence through the identification of risks, creation of solutions, and process enhancements. You will be joining a fast-paced team that is focused on results, works together to solve problems, and is committed to developing people.

We are seeking a passionate professional with experience in risk and compliance management, regulatory controls, and policy management to join our team. The Risk Manager is a critical role as a trusted advisor and subject matter expert in transactional risk management. The focus of this role is specifically related to compliance, policy & risk monitoring of Cloud Operations transactions within the Commercial business.

The ideal candidate will be comfortable working within a highly matrixed multinational organization, exhibit solid organizational, communication, judgement, and negotiation skills, and has a customer obsession mindset rooted in compliance.

Responsibilities

• SOX Controls: Partner with Finance teams to ensure SOX Continuous Monitoring controls are adhered to, driving Correction of Error (COE) for all compliance findings discovered through audits/continuous monitoring.

• Control Design & Build: Work with various teams to design, build and implement new controls to support new transactional business models including Commercial, Non-Standard Deal Solutions, Cloud Transact, and Custom/Manual billing teams.

• Control Run & Optimize : Provide ongoing support of operations anti-corruption controls, testing and sign-off for data management and trade controls, and provide continuous maintenance to existing controls.

• Policy Exceptions: Collaborate and maintain the oversight of scoped program, policy, and exception processes in relationship to transactional and field support.

• Internal SOX Audit Readiness & Success : Support activities and readiness with internal and external auditors to prepare and execute all audits to achieve successful and green audits.

• Transactional & Deal Compliance: Escalation point for identified stakeholder base to assess and review proposed options to de-risk transactions to ensure the solution adheres to internal controls. Assess and execute exception resolution and override for edge case scenarios.

• Business Continuity Management (BCM): In partnership with the BCM site lead and Corp, provide insight and consultation to ensure SOX controls can be executed and maintained during a BCM event for the transactional scope.

• Compliance Assessments for Launch: Support compliance related assessments for launches in partnership with launch teams and various stakeholder groups.

• Control Environment Subject Matter Expert(SME): Be a subject-matter expert for our transactional engine to provide guidance, SME level knowledge for both systemic and policy related oversight.

• Process Improvements: Drive continuous process improvements via analysis and identification of opportunities with a global consideration.

• Reporting: Leverage reporting and analytics to manage control environments.

• Communication: Communicate and influence across all levels, including senior management.

• Demonstrates curiosity to learn about and support transactional workloads.

• Deep understanding the Microsoft Sales Process (or similar industry sales process) and associated transactional motions.

• Continuous Process Improvement Mindset.

• Successful collaboration with Senior Business Stakeholders.

• Understanding of current MS Commercial processes including documents, systems, and organizations.

• Adept in Process Design and Execution.  

Other

Embody our culture (https://careers.microsoft.com/us/en/culture) and values (https://www.microsoft.com/en-us/about/corporate-values)

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement

• OR equivalent experience.

Preferred Qualifications:

• Master’s Degree or MBA

• Excellent communication skills with ability build relationships and influence individuals at all levels.

• Familiarity with Volume Licensing business model

• Familiarity with cloud subscription business model inclusive of other go-to-market motions outside of volume licensing

• Proven ability to independently and effectively create solutions that can be globally implemented and ability to influence others in their adoption.

• Challenge Status-quo (Growth-Mindset).

• Broad working knowledge of Microsoft including business groups, segment and support functions including multiple channels and business groups.

• Experience working with Azure usage data

• Experience in deal and transactional risk management, legal/regulatory controls, policy & enforcement

• Exceptional attention to detail and analytical problem solving, with judgement to make decisions in ambiguous situations.

• Experience working in a fast-paced international environment, managing stakeholders, processes and collaborating with diverse teams across multiple time zones and cultures for shared outcomes.

• Demonstrated change & project management skills.

• Excellent written and verbal communication skills, including presentation and negotiation abilities (open, confident communicator effective in senior levels of engagement)

• Working knowledge of international business practices

• Able to work in a pressured environment to tight deadlines when required.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $94,600 - $183,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $122,000 - $200,500 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until March 14, 2025

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .