Description:

This is a traditional tier 1 helpdesk opening. The ideal candidate will have experience supporting end users in common IT issues such as password resets, network connectivity, adding and removing access within Active Directory, experience remote troubleshooting and more. There are about 200 end users this person will be supporting on a team of 3. They utilize IssueTrak as their ticketing system and need someone who has worked with ticketing systems. Additioally, since this position is primarily remote, they will need someone with excellent communication and someone who is very reliable. The teams splits into shifts to support during bank hours. This person will work 2 of the 3 following shifts.... 8 am - 12pm 12 pm - 4 pm 4 pm - 8 pm Need to be able to support all shifts, but will only work 8 hours per day.

Skills:

Help desk support, Help desk, Troubleshooting, Customer service, Service desk, Windows 10, Active directory, Support, Windows, Ticketing system, Office 365, Technical support, Password reset, Outlook

Top Skills Details:

Help desk support,Help desk,Troubleshooting,Customer service,Service desk,Windows 10,Active directory,Support,Windows,Ticketing system,Office 365,Technical support,Password reset,Outlook

Additional Skills & Qualifications:

Citrix experience would be ideal as they utilize this as their VDI tool. Any experience supporting other VDI tools will be fine as well.

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.