Job Information
Pharmacy Data Management, Inc. Call Center Support Specialist in Remote, Ohio
PDMI is looking to add a Call Center Support Specialist to our team! Since 1984, PDMI has provided pharmacy data processing and other flexible, scalable solutions to help our clients meet their business objectives. We offer transparent, pass-through pharmacy processing and other services for private label Pharmacy Benefit Managers (PBMs), vertically integrated health plans and hospital systems. In addition to Pharmacy Benefit Administrative Services, we offer 340B Administration, Hospice and Long-Term Care Services.
Why Join Us:
Best Employer: PDMI was voted a Best Employer in Ohio for the 3rd consecutive year in 2023!
Meaningful Work: Contribute to improving healthcare quality and efficiency.
Collaborative Environment: Work with passionate professionals who share your drive.
Exciting Challenges: Every day brings new opportunities to excel.
Flexible Work: Fully remote opportunity with a company that cares.
Your Role:
As a Call Center Support Specialist, you will be the friendly voice on the other end of the line, assisting pharmacies, physicians, and members with various inquiries.
Your Responsibilities:
Answering phone calls from pharmacies, physicians, or members professionally and providing accurate resolutions
Troubleshooting issues with our online claims adjudication system
Entering overrides and prior authorizations
Real-time eligibility management
Assisting other departments as needed
With additional experience and tenure, our Call Center Support Specialists have the chance to take on more responsibilities, such as:
Updating client-specific claims processing information
Advanced claims payment research
Mentoring of fellow Call Center Agents
Responding to external email requests promptly and professionally
What We're Looking For:
Strong verbal and written communication skills
Exceptional attention to detail
The ability to thrive in a fast-paced environment
Excellent multitasking abilities
Troubleshooting and analytical skills
A quality-minded and results-oriented mindset
Team collaboration and independence
Your Required Experience:
Minimum high school diploma; a two- or four-year college degree is preferred
1-2 years of work experience as a Pharmacy Technician in a retail pharmacy setting (preferred)
Pharmacy Technician certification (preferred but not required)
Strong customer service skills