Job Description

Responsible for facilitating and performing complex research and analysis to support business operations. Discerns business needs, elicits, documents, and manages requirements, and develops business and functional requirements to solve larger and/or more complex business problems through enabling technology and/or improved business processes. Work completed would be focused on broader business unit, process or other solution context (domain) but also involves working with technical partners to communicate business requirements.

• Elicit, analyze, document and manage requirements for changes to business processes, policies, information, and information systems for larger and/or more complex business problems.

• Develop and elicit requirements for departmental and corporate projects that are more complex in nature as requested by internal/external customers; prepare business and functional requirements.

• Communicate and validate requirements with stakeholders and identified SMEs.

• Ensure creation of and adherence to requirements approach and management plan in alignment with an overall project plan. Collaborate with project teams to adhere to solution scope and create and maintain requirements traceability.

• Support training and conduct focused analysis to ensure efficiency of project implementations and ensure desired results.

• Develop new procedures, specifications for systems changes or other solution recommendations for more complex product and/or process changes. Work with cross functional management and staff to implement changes.

• Design and conduct post implementation audits and create customer feedback mechanisms to gather ongoing information about business processes. Analyze results and create plans to address weaknesses.

• Identify the business process and organizational impact of solutions; conduct analysis of workflow process and designs, test and implement solutions. Ensure managed requirements change request process and documentation throughout project lifecycle

• Develop and maintain reporting tools for use in measuring business area performance against metrics/industry benchmarks and ensuring data integrity and systems stability in support of operations management.

• Provide timely and accurate access to data, distribute reports and present/explain results to business area supported as well as to other BCBSNC areas. Work with trainers to develop training programs that target problem areas.

• Use and promote industry standard analysis techniques, such a data flow modeling, use-case analysis, workflow analysis, business process mapping, functional decomposition analysis and/or financial ROI modeling for larger and more complex initiatives.

• Independently create effective presentations for review by varied levels of leadership; thoroughly document all analysis assumptions, procedures and results in a manner appropriate for both senior executive and management review.

• Proactively identify areas of potential business risk, on projects both within and outside of control, make recommendations related to mitigation and escalate as necessary

• Build and support strong business vendor relationships by documenting business issues, determining project needs, and supporting training as needed.

• Provide oversight and regularly perform peer reviews for less experienced analysts.

What You'll Bring

• Bachelor's degree or advanced degree (where required)

• 5+ years of experience in related field.

• In lieu of degree, 7+ years of experience in related field.

Nice to Have

• Requirements Writing experience

• Experience with stakeholder management

• Informal leadership skills

Salary Range

$69,000.00 - $124,200.00

About Us

It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care − in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians.

Blue Cross NC is a fully taxed, not-for-profit company headquartered in Durham, North Carolina. We serve more than 4.3 million members, and we employ more than 5,000 people across the country who are passionate about making health care better for all.

Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives.

Authorization to Work in the United States

We use E-verify to confirm authorization to work in the United States. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify Overview (https://www.e-verify.gov/employees/e-verify-overview) for English or Visión General de E-Verify (https://www.e-verify.gov/es/empleados/vision-general-de-e-verify) for Español.

For most roles, you can choose where to work - fully remote in one of the states listed below, in the office, or a hybrid of the two:

Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming

Much more than a paycheck

The total value of working at Blue Cross NC goes far beyond your paycheck. We offer benefits and perks (https://careers.bluecrossnc.com/global/en/benefits) that help you thrive, such as competitive health benefits, bonus plans based on performance, 401(k) with employer match, paid time off (plus two well-being days), and a variety of career development and wellness programs.