524753BR

Title:

Sr Content Writer

What you'll do... :

As a Content Writer, you will be responsible for auditing and creating high-quality, engaging content for our products, services and tax help within our Adobe Experience Manager (AEM) platform. You'll work closely with a cross functional team to develop clear, concise, and user-friendly content that accurately represents our brand voice. Your role will involve researching complex topics, translating technical information into easily understandable language, and optimizing content for our tax clients. You will need to be familiar and comfortable with using GenAI for your work

Day to day you’ll…

• Develop comprehensive and user-friendly help guides, FAQs, and troubleshooting documents for our tax products and services.

• Operate in AEM daily to create content fragments, apply meta-data and support authors in building assets via online channels, email and offline channels.

• Implement re-usable components and experience fragments to streamline the authoring process.

• Serve as liaison between the enterprise and content strategy teams, bringing issues to the forefront and following through on opportunities for improvement.

• Manage assets within Adobe Digital Asset Manager.

• Ensure that end users enjoy cohesive, logical, and consistent content.

• Assist in developing and implementing a content strategy that supports our business goals and enhances our online presence.

• Oversee the full content lifecycle from ideation, planning, and development through web publication, distribution, maintenance, and analysis.

• Identify and execute ways to use GenAI to streamline and enhance the team’s work.

Job ID:

524753BR

Address1:

Home Office - MO

City:

Remote

State:

Missouri

About H&R Block... :

H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.

H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.

Employee Type:

Regular

It would be even better if you also had... :

• Supervisory/management experience

What you'll bring to the team... :

Education:

• Bachelor’s degree, preferably in Journalism, Communications, English or related field or the equivalent through a combination of education and relevant work experience.

Work Experience:

• Minimum of 5 years of experience in content writing, preferably in a technology or product-focused environment.

• Ability to understand and explain complex tax and technical concepts in a clear and concise manner.

• Experience with web publishing, content marketing platforms, content management systems, and Digital Asset Management system, such as AEM, WordPress, or similar platforms.

• Exceptional writing, editing, and proofreading skills with a keen eye for detail.

• Strong organizational and project management skills with the ability to handle multiple projects and meet deadlines.

• Proficiency in Microsoft Office products.

• Familiarity with GenAI and prompt engineering

Posting Title:

Sr Content Writer

Job Family:

Technical Writing

WOTC Eligibility Check:

Yes