Job Description

Job Description

Business Job Title: Field Service Engineer MC

Job Profile Title: Engineer II, Field Service

Direct Report To: European Field Service Manager Material Characterization

Group/ Division: Spectroscopy / MC

Position Location: Home Counties

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $20 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Position Summary :

Within our Material Characterization Business we are looking for an experienced and motivated Field Service Engineer, with focus on our rheometer and extruder products ( www.thermofisher.com/rheometers ; www.thermofisher.com/extruders (https://www.thermofisher.com/uk/en/home/industrial/manufacturing-processing/extrusion-compounding-equipment.html?cid=fl-extruders) ) and if required extending to other product lines and or applications.

How you will make an impact:

As Field Engineer representative in this position, responsible for delivering and build service excellence over and above our customer expectations.

What you will do:

• Represents our company in a positive, professional manner in all dealing with Thermo Fisher Scientific customers, both external and internal.

• Own and deliver service commitments and execute on installations, repairs, data analysis and calibrations, preventative maintenance, training, on electronic scientific instruments

• Responsible for providing services remote or at site within the agreed conditions; sets the accurate priorities.

• Service reporting, documentation and creation of protocols to specification on internal and customer needs.

• Maintain high level of customer allegiance by building strong customer relationships and promoting on excellent customer experience.

• Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations

• Help on continuous improvement through our Practical Process Improvement Business System

• Participation in training courses in Germany (Karlsruhe)

How you will get here:

Education

• Diploma or equivalent education preferable in the field of electrical engineering, engineering or technical training in the field of electronics.

Experience

• Experience in technical services on electronic scientific instruments, rheometers or extruders is a plus

• Ability to work independently and strong service knowledge

• Outstanding troubleshooting skills passionate about electromechanical, software and application issues

• Demonstrate Thermo Fisher Scientific values - Integrity, Intensity, Innovation and Involvement

Knowledge, Skills, Abilities

• Practical experience in the application of analytical technology (min. 1 year experience desired)

• Excellent interpersonal communication both written and oral in English and preferable second language

• Ability to work effectively with customers and colleagues in difficult and stressful situations

• Good knowledge of electronics and mechanics

• Customer friendliness and a professional attitude

• PC literacy including MS Office and Outlook.

• Proficient in English

• Ability to travel (both domestic and internationally)

• Valid driver's license

• Self organized and effective

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.