ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

The Principal Manager, Patient Recruitment will be responsible for the development and execution of global Patient Recruitment and Retention strategy across assigned protocols. The Principal Manager will develop and implement a strategy that enables the delivery of study enrollment goals.

• Develop and deliver a comprehensive, appropriate, innovative and cost effective global patient recruitment and retention strategy that enables efficient and effective patient recruitment

• Partner with feasibility lead to leverage feasibility insights in patient recruitment planning

• Leverage available sources of information to evaluate past and current landscape, patient journey mapping, patient insights and prior metrics to formulate a patient recruitment plan

• Communicate patient recruitment strategy, deliverables, and timelines to all internal stakeholders to ensure alignment and endorsement by Senior Leadership.

• Responsible for timely and quality execution of agreed and endorsed global patient recruitment strategies

• Management and oversight of all recruitment-related vendor activities

• Collaborate cross functionally to ensure alignment with key stakeholders around implementation of recruitment activities, timelines, changes in scope of work, effectiveness of recruitment campaign.

• Develop and evaluate Key Performance Indicators to track recruitment and retention strategy impact and report campaign effectiveness to key internal stake holders

• Provide day to day oversight of contracted recruitment vendors and ensure quality delivery to agreed scope and budget

• Develop presentation content and present status updates in key internal stakeholder meetings

• Contribute to process improvement activities within Patient Recruitment group

• Provide operational guidance and day-to-day program activity oversight to more junior team members

• Present and attend at Investigator and Site Engagement Meetings as needed

• Work closely with Associate Director/Director Patient Recruitment to discuss and evaluate recruitment tactical performance, changes in strategy, and recruitment challenges.

Qualifications and Education Requirements

• Minimum 5 years’ experience working within patient recruitment/retention and clinical trials

• Proficient understanding of ICH / GCP guidelines

• Proficient cross-functional understanding related to drug development

• Advanced experience with drug development enrollment scenarios

• Advanced experience managing third party external service providers

Preferred Skills

• Advanced risk management skills

• Advanced problem solving skills

• Excellent written communication skills

• Global working experience preferred

• Strong presentation skills

• Experience analyzing the effectiveness of recruitment-related activities

• Rare disease Patient Recruitment experience

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements

• A range of health insurance offerings to suit you and your family’s needs

• Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead

• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being

• Life assurance

• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others

Visit our careers website to read more about the benefits of working at ICON: https://careers.iconplc.com/benefits

At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

https://careers.iconplc.com/reasonable-accommodations

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

*Actual compensation will be determined based on factors such as geographic location, work experience, education/training, and skill level.*