Field Coordinator, Move Services

POSITION PROFILE

Responsible for receiving, screening, tracking, loading and delivering customer mail and packages, including office equipment, files, etc. within a defined customer location.

Use a customer issued phone as needed to deliver mail/packages to customers and designated delivery locations, obtaining photos and or signatures for items delivered. Maintain mail and package tracking. Provides excellent customer service.

JOB DUTIES AND RESPONSIBILITIES

• Must sign and adhere to an NDA (non disclosure agreement) per customer

• Attends meetings to obtain basic move information.

• Responsible for receiving, screening, tracking, loading and delivering customer mail and packages, including office equipment, furniture, files, etc. within a defined customer location.

• Escalates process issues with site leadership.

• Performs box deliveries/pickups.

• Able to drive a company vehicle (primarily a Ford Transit Cargo Van, Small box truck as needed, automatic engine configuration)

• Able to safely enter the passenger or cargo areas of a Ford Transit Cargo Van

• Able to lift 50 pounds, occasionally repetitively

• Manages box inventory and equipment on site.

• Arrange to move anything not needed on a floor to the appropriate area.

• Maintains work areas.

• Data Entry into TRAC or other mail/package tracking systems as required.

• Interfaces with customer departments (ex. IT) to ensure successful moves.

• Performs other duties as assigned.

Additional Pay Details:

This position pays $21.81 - $ 24.00 hourly

QUALIFICATIONS (Education, Experience and Certifications)

Typically Required:

• High school diploma required.

• Must have a clean MVR

• Minimum of one year of customer service experience is preferred.

• Proficiency in MS Office required.

• Proficiency in GoogleDocs preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Services background a plus

• Ability to handle multiple priorities

• Possess written and verbal skills for effective communication

• Competent in organizational, time management skills, attention to details and accurate record

keeping skills

• Demonstrates good judgment, problem solving and decision making skills

• Capable of working in a fast paced environment

• Good customer service skills

• Good organization skills

• Versatile, dexterous and able to operate hand tools

• Ability to follow directions

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

• Typically, a warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level

• Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction – prepare, provide and convey diversified information

• Moderate physical effort required. Work is varied from sedentary to moderate exertion, but does require walking, standing, bending, reaching, lifting or carrying objects that typically equal to or less than 50 lbs. (e.g., boxes, papers, books, files and small parts, etc.).

• Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job location.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.

• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually

• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

EEO/Affirmative Action Employer -- M/F/Disability/Veteran